Operational Optimisation Specialist

4 weeks ago


Bradford, United Kingdom Liberty Global Shared Services Limited Full time

JOB PURPOSE

Reporting to the Senior Manager, as an Operational Optimisation Specialist, you will be responsible for supporting Operational teams across Construction, Legal and Wayleave, to optimise processes and technology supported by data insights.

You will be accountable for defining the scope, driving the prioritisation and delivery of your initiatives and ensuring their impact is measurable and significant, implementing and optimizing departmental products and services.

KEY ACCOUNTABILITIES

Collect and analyse feedback based on the insights coming from PowerBI reporting as well as stakeholders in the department to identify trends, common issues, and areas for improvement Share insights with relevant teams to define, align on and drive continuous improvement initiatives, to improve operational efficiency and success Identify key areas of risk to governance and control, suggesting and implementing forward looking improvements to remediate issues Support impact assessments and requirement gathering for any change projects led within or outside the department, as required Work with central tech support, reporting and transformation teams to drive implementation of new technologies and enhancement of existing technologies to support the operational teams Provide support and direction to Operational Optimisation Analysts Provide coaching through regular observation of direct reports, identifying areas of strength and development and ensuring strengths are effectively utilised and that there are agreed plans for areas of improvement Promote strong performance, ensuring the team align to the delivery of the objectives of the business

KNOWLEDGE & EXPERIENCE

Desirable skills & abilities:

Proven track record in influencing and managing stakeholders Strong team leader with proven ability to work cross functionally to achieve goals and objectives Strong technical aptitude combined with customer-focused mindset and a passion for delivering exceptional customer experiences. Excellent communication skills, with the proficiency to convey technical information to non-technical audiences Ability to manage multiple priorities as well as prioritize and re-prioritize workloads as situations change Lead by example and take considered and timely decisions Always looking for ways to improve things within the area of responsibility and related areas Ability to motivate and work alongside others and share best practice, working as a team player as well as a team leader Proven experience of managing high quality, results focussed people teams

PREFERRED EDUCATION/ QUALIFICATIONS:

Understanding of Microsoft Excel, Outlook, Word, PowerPoint and Visio Power BI Knowledge of agile development methodologies and tools

Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.



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