Careers Information Assistant

1 month ago


London, United Kingdom UCL Eastman Dental Institute Full time

About the role

The main purpose of the role is to provide first line response and enquiries support for all UCL Careers users, (primarily through UCL’s online enquiry and case management system but also via email, phone and in-person enquiries), resolving queries / signposting where possible or, referring enquiries on and tracking them until resolved as appropriate but, the postholder will also work alongside the Careers Information Team and the wider UCL Careers Team to administer day-to-day use of booking systems and carry out a range of administrative tasks to provide support for the whole team where needed.

About you

We are therefore looking for someone with clear motivation for working in higher education and supporting students and graduates with future career plans. You will have relevant work experience in a client-focused environment with an understanding and appreciation of the importance of good customer service and efficient enquiry management plus, experience of administration work in a busy office environment. Experience of working in or using an HE Careers Service is desirable but not essential.

For a more detailed breakdown of specific duties and responsibilities, the full job description and person specification can be found in the link below.

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days) Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

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