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Single Point of Access Mental Health Professional

4 months ago


Neath, United Kingdom Swansea Bay University Health Board Full time

Job overview

The Healthcare Assistant will work at all times under the delegation of a registered practitioner in the delivery of person centred care.

The post holder will be responsible for following the care plans and recording all personally generated observations and documenting care given in individual's notes. 

Main duties of the job

Patient Care

Assist the Registered nurses in the assessment, on-going assessment, planning, management and evaluation of care. 

Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a Registered Practitioner/Assistant Practitioner, This will include:

. Performing patient observations: temperature, blood pressure, pulse, oxygen saturation, blood glucose and urinalysis.

Report observations and any perceived changes noted in the patient's condition to the nurse in charge without delay.

Support the Registered Practitioner/Assistant Practitioner in the delivery of the fundamentals of care according to the needs of the patient. This will include providing feedback on progress against the plans.

Recognises and effectively responds to emergency situations escalating support from the Registered Practitioner in a timely and appropriate manner.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. 

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

Patient Care

Assist the Registered Practitioner/Assistant Practitioner in the assessment, on-going assessment, planning, management and evaluation of care.

Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a Registered Practitioner/Assistant Practitioner, This will include:

·Performing patient observations: temperature, blood pressure, pulse, oxygen saturation, blood glucose and urinalysis.

Reports observations and any perceived changes noted in the patient's condition to the nurse in charge without delay.

Support the Registered Practitioner/Assistant Practitioner in the delivery of the fundamentals of care according to the needs of the patient. This will include providing feedback on progress against the plans.

Recognises and effectively responds to emergency situations escalating support from the Registered Practitioner in a timely and appropriate manner.

Promotion of Independence and Wellbeing

Assist patients/ clients to achieve physical and emotional wellbeing and comfort encouraging independence where appropriate.

Promotes health promotion activities relevant to the specialty.

Respect the privacy, dignity, needs, beliefs, choices and preferences of patients and carers.

Ensure valid consent is obtained prior to undertaking care procedures.

Delivering Safe and High Quality Care

Recognise issues relating to safeguarding vulnerable adults/children and report any problems or raise concerns to the appropriate Registered Practitioner in a timely manner.

Identify situations which may cause concern e.g. in relation to patient care / health and safety and reports to the Registered Practitioner in a timely and appropriate manner.

Develop understanding of caring for individuals relevant to specialty e.g. dementia, mental illness, learning disabilities relevant to area of practice.

Undertakes additional champion/ link roles relevant to speciality and as requested by ward / department manager.

Contribute to the improvement of service by reflecting on own practice and supporting that of others.

Communicating and Relationships

Communicates effectively with patients/relatives and carers and all members of the multi-disciplinary team.

Ensure all patient related information is treated sensitively and adhere to the principals of confidentiality at all times

Maintains clear and accurate patient records relating to patient care and interventions utilising both digital and paper based records as directed by the Registered Practitioner/Assistant Practitioner.

Report to the Registered Practitioner any untoward incidents/complaints as soon possible.

Working Effectively in a Team

Works as an effective member of the team promoting good team relationships.

Work in an effective and organised manner demonstrating excellent time management skills to effectively deliver person-centred care.

Attend team meetings where possible contribute to team discussions that help improve and maintain excellent quality care for patients.

Being Accountable

Demonstrates integrity and acts in line with the Code of Conduct for Healthcare Support Workers in Wales working in accordance health policies, protocols and guidelines at all times.

Recognises and consistently works within boundaries of the role and assessed competencies.

Is responsible and accountable for own practice.

Demonstrates behaviours and attitudes in accordance with the health board’s values and behaviours framework and act in the best interest of patients, relatives and carers at all times.

Identify and take action by raising concerns when own or others’ behaviour undermines equality and diversity.

Exercise personal duty of care in the safe use and storage of equipment and management of patient property.

Be environmentally aware and financially prudent in use of resources and energy.

Maintain ward stock levels.

Developing Self and Others

Takes responsibility for attending statutory, mandatory training and work based learning opportunities in accordance with the health board policy and local training needs analysis. Makes effective use of e-learning opportunities to achieve compliance with mandatory training.

Take responsibility for maintaining a record of own personal development to provide the evidence to meet progress through the KSF gateways.

Prepares for and takes an active part in the appraisal process in accordance with organisation policy in partnership with reviewer, identifies opportunities to develop own competence/own skills in order to achieve objectives.

Takes responsibility for own continuing development and performance.

Provides support and guidance to new Healthcare Assistants.

Person specification

Qualifications and/or Knowledge

Essential criteria

Minimum of Qualification Credit Framework - QCF Level 2 (Formally NVQ Level 2) in Health Has the eqivalent knowledge, skills and experience acquired through induction and on the job training and willing to complete QCF qualification within agreed time Demonstrates an understanding of the scope of the role within a team Understands the principles of safeguarding adults/children to keep patients within their care safe

Desirable criteria

Qualification Credit Framework - QCF Level 2 (Formally NVQ Level 2) in Health

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable