Onboarding Consultant

3 weeks ago


London, United Kingdom Pendo.io Full time

Responsibilities

  • Collaborate with Pendo customers to accelerate their onboarding process by understanding their purchases, unique business goals, and targeted timelines.
  • Ensure projects are delivered with high quality and on schedule while identifying bottlenecks and bringing them to leadership's attention.
  • Share best practices for analyzing product usage, delivering in-app guidance, and leveraging the Pendo platform.
  • Be operationally oriented and self-driven to complete engagements and keep customers driving towards value in their first 60 days of Pendo usage.
  • Create strong customer relationships at varying levels of persona and customer segments, including large Enterprise customers.
  • Create strong internal relationships to drive value and mitigate potential risk.
  • Be an internal advocate for product needs and customer needs.  
  • Stay current with all of Pendo’s product releases and GTM strategies. 

Minimum Qualifications 

  • Passion for helping customers realize value through implementation and consulting services
  • 2+ years of technology implementation, management consulting, product management, or account management experience
  • 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
  • Ability to learn technical concepts, translate them to business solutions, and deliver the result
  •  Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
  • Experience working with large Enterprise customers 

Preferred Qualifications 

  • Basic CSS, HTML, or similar web technologies
  • Self-starter who seeks challenging assignments
  • 4-year degree preferred



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