Guest Services Manager

4 months ago

NewcastleunderLyme, United Kingdom Holiday Inn Stoke on Trent Full time

The role  

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive Holiday Inn Stoke on Trent M6, Jct 15, ST5 4DL.

Guest Service Managers duties include

orchestrating the seamless operation of our guest services  collaborating with various departments to elevate our service levels   constantly innovating to exceed guest expectations  handling guest requests with precision and promptness  proactively seeking new ways to enhance the guest journey   setting the standard for service excellence you will gain a 360 knowledge across all operational areas of the hotel operations 

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer. 

Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager 

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. 

Benefits  

Our rewards package includes: 

Annual Conference Event and Awards Robust career development opportunities and support for personal growth  Attractive discounts across many major retailers, restaurants, and events Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide  50% off food and beverage while you stay in our hotels  24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice  FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) 

What you’ll bring to the team  

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply. 

Next steps  

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager. 

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