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Benefits Administrator

3 months ago

Lichfield, United Kingdom Voyage Care Full time


Reporting to the Benefits Manager, you will be managing the finances of the people we support in our busy Benefits department.

Responsibilities of the role:

  • Liaise professionally with internal/external customers including Local Authorities, DWP, People we Support and their Families by phone, letter, email, and face to face meetings to resolve queries and other issues.
  • Complete all relevant forms received from the DWP and Local Authorities accurately and in line with strict deadlines.
  • Responsible for running the weekly BACS payment, conducting daily bank statement downloads and uploads onto company system and allocation of cash manually or through automated allocation system and performing regular account reconciliations to ensure accuracy and dealing with any issues that arise.
  • Administration, reconciliation, and auditing of Barclaycards in line with agreed expenditure.
  • Notifying all change of circumstances accurately and ensuring all reassessments of benefit and charges are actioned in a timely manner.
  • Create, maintain, and close corporate appointee accounts. Act as a named contact to swiftly resolve any banking queries.
  • Assisting Benefits Manager to create new starters via acquisition process, and liaising with Integration Team, Operations manager, and services where appropriate to ensure a smooth transition process for the People we Support.
  • Ensuring personal money requests for non-appointees are approved in accordance with the Schedule of Authority and all company policies are adhered to.
  • Attend meetings and training where appropriate.
  • Ad Hoc duties as and when required, as requested by the Benefits Manager.


What we're looking for:

  • Strong attention to detail
  • Clear and confident communicator
  • Ability to work quickly and accurately to tight deadlines


Benefits of joining the Voyage Care family:
In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:

  • Hybrid working
  • A supportive and dynamic team environment
  • Opportunities for professional growth and development
  • Wagestream
  • DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
  • Eye care vouchers
  • Refer a friend scheme
  • Competitive salary
  • 23 days annual leave plus bank holidays and an additional day for your birthday
  • Blue Light Card Retail discount benefit scheme
  • V-Assure, a free 24 hour, confidential and independent help line
  • Life assurance
  • Pension

Ready to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide