Team Administrator
4 weeks ago
Job summary
To provide efficient and effective administration support to the Home Treatment Team. To undertake the administration of all referrals received into the team. To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.
Main duties of the job
To undertake the comprehensive administration of all referrals received into the teams.
To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
To collate all relevant available information to enable the effective management of referrals received by the team.
To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.To order and maintain sufficient levels of stationery and supplies for the Team.
To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
To undertake the comprehensive administration of all referrals received into the teams.
To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
To collate all relevant available information to enable the effective management of referrals received by the team.
To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.To order and maintain sufficient levels of stationery and supplies for the Team.
To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
Person Specification
Essential
Essential
Good standard of general education including good numeracy and literacy skills. Evidence of recent further development / training to NVQ 3 level NHS Mental Health experience Significant administrative experience in a similar environment. Understanding of administrative processes. Understanding of confidentiality and data protection policies and procedures. Ability to utilise a range of IT programmes Ability to work flexibly and to prioritise workload Good verbal & written communication skills Ability to communicate with service users Ability to work as part of a team and individually Ability to competently use and modify a database Good organisational skills Ability to form productive working relationships with multi-disciplinary staff Must be flexible and willing to work across mental health Services Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Use of a car or access to a means of mobility
Desirable
RSA II /ECDL or equivalent Completion of PARIS Training Basic understanding of mental health illnesses. Experience of managing telephone referrals including dealing with difficult telephone calls Knowledge of mental health services.-
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