Customer Service Management Apprentice

3 weeks ago


Reading, United Kingdom Bayer Full time

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Service Management Apprentice 

About us

Bayer is a Life Science company with a more than 150-year history and over 100,000 employees worldwide with core competencies in the areas of healthcare and agriculture. With our innovative products, we are contributing to finding solutions to some of the major challenges of our time.

As an innovation company, we set trends in research-intensive areas. Our products and services are designed to benefit people and improve the quality of life, whilst creating value through innovation, growth.

Bayer Apprenticeship Scheme

Our apprenticeship program provides early career opportunities to join one of the world’s leading Life Science companies. By joining us as an apprentice you can take advantage of the career paths available to you and set the course for your personal and professional future.

We provide a solid foundation for a rewarding and lasting career. Our programme is 18 months and offers you the chance to gain hands on experience, develop excellent interpersonal skills and give you the opportunity to gain real breadth and experience. You will take on responsibility and contribute from day one and will be given the training and support you need to succeed.

Mentor

You will be assigned a mentor from your function to provide guidance and support as you progress on your apprenticeship. In addition to helping learn your new role they will be on hand to support you with your coursework.

Onboarding

You will get to know Bayer through your onboarding experience where you will be given all the information you need to make your first weeks at Bayer a success.

Functional/Soft Skill Development

As part of your apprenticeship, you will be given training to support you specifically in your role. You will also receive over the course of your programme your specific personal development training.

Qualifications

Business Administration Level 3 – Via WBTC.

Order to Bill

Order to Bill (O2B) are responsible for validating and creating customer accounts, processing customer orders in a timely and accurate manner taking into consideration customer schedules, product availability and delivery priorities. We deal with all order/delivery disputes working with the customer, third party logistics provider and the business to ensure correct resolution whilst maintaining customer satisfaction.

Customer Service tasks and responsibilities

Processing orders accurately and in a timely manner Appropriately communicate with internal and external customers and/or business on order status and inform if needed on any out of stock situations or cancellations Create, review and approve credit and debit memo requests in line with authorisation limit Daily monitoring of all order issues through to resolution using all available reports Collaborate with relevant stakeholders as appropriate and communicate with customers to ensure customer satisfaction Timely resolution of customer queries, claims, complaints and returns Receive customer telephone calls and answer any queries or transfer to appropriate teams

What are we looking for?

Preferably but not exclusively educated to A level standard or equivalent 5 GCSE’s or equivalent at grade A-C / grade 4 and above, including Maths and English is essential Ability to act with integrity in a highly compliant environment Experience with Word, OneNote, PowerPoint, SharePoint and Teams ideal Professional telephone manner a must Ability to multi-task and have good time management and organisational skills Ability to manage priorities and deadlines whilst focusing on attention to detail Ability to work in a cross functional and remote working team Must be a confident communicator with both internal and external stakeholders Outstanding apprentices are those who respond well to feedback, build good relationships with colleagues, and ultimately make a lasting impression

What do we offer?

Successful candidates will be required to work from the office in line with team expectations

Competitive apprenticeship salary and benefits

A clear and structured training and development plan in a role that offers breadth across the business

Private health care and pension contribution

Early careers development program

Offsite training for your specific apprenticeship

The Recruitment Process

Must be available for interviews May/June 2024

Be able to start your new role 16th September 2024

Apprenticeship course begins September 2024

Meet the specific criteria for the role

Location:

United Kingdom : Berkshire : Reading

Division:

Pharmaceuticals 

Reference Code:

816753 


Job Segment: Service Manager, Agricultural, Apprentice, Manager, Customer Service, Entry Level, Agriculture, Management



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