Housekeeping Assistant

Job Title: Housekeeping Assistant

Department: Housekeeping

Reporting To: Housekeeping Manager

Primary Job Purpose:

An exciting opportunity has arisen for a Housekeeping Assistant to join the resort on a seasonal basis. Reporting to the Housekeeping Manager, and working as part of a small team, the successful candidate will have a flexible approach to work and will perform a variety of cleaning tasks across the resort, to ensure the highest standards of cleanliness are maintained. Candidates will work well under pressure to ensure tasks are completed on time with a commitment to providing the best guest experience at all times.

About The Role

Primary Job Purpose:

An exciting opportunity has arisen for a Housekeeping Assistant to join the resort on a seasonal basis. Reporting to the Housekeeping Manager, and working as part of a small team, the successful candidate will have a flexible approach to work and will perform a variety of cleaning tasks across the resort, to ensure the highest standards of cleanliness are maintained. Candidates will work well under pressure to ensure tasks are completed on time with a commitment to providing the best guest experience at all times.

Roles and Responsibilities:

• To be responsible for the cleanliness throughout the hotel and guest bedrooms, corridors and public areas including back of house areas

• Enter and prepare the room for cleaning i.e. stripping beds, emptying bins, collecting dirty bathroom towels.

• Ensure that cleaning is to the company standards

• Replenish guest amenities as and when required

• Respond to any guest requests

• Report any maintenance issues within the rooms

• Replenish work trolleys and clean linen on a daily basis

• Ensure cleaning is consistent in every room

• Working quickly and efficiently so guests’ rooms are ready on time for arrival

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as left luggage policy.

• Be aware of and follow all Health and Safety procedures   

Key Skills 

• Good team work and can work well alone

• Thrives on routine daily tasks

• Ability to work to deadlines

• Positive ‘can do’ attitude

• High standards of presentation, organisation and cleanliness

• Great attention to detail 

• Polite

• Reliable and can work under pressure

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time

• To see each guest as part of a long-term relationship not a onetime event

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends

• Free onsite parking

• Progression and career development opportunities.

• Pension Scheme

• Free staff meals

• Free gym membership

• Access to wellness programmes

• Share of Resort’s service charges on monthly basis

• Extra days holiday after 2 years

  Skills required

  • Ability to work to deadlines

  • High standards of presentation, organisation and cleanliness

  • Great attention to detail

  • Reliable and able to work under pressure.

  • Able to work as a team or alone

  • Able to follow instruction

  • Ability to read instructions

  • Flexible approach to work

  • Positive can-do attitude

  • Thrives on routine daily tasks

    Attitude

    • Polite

    • Helpful to guests requiring assistance

    • High standard of personal appearance

    • Respectful

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

• To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

• To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

• Supporting our team’s physical and mental health Providing free gym membership

• Delivering employee recognition programmes to reward hard work and effort.

• Creating an environment that supports the development of skills, knowledge, qualifications and career progression

• Discounts across all Resorts, to encourage leisure time

Desired Criteria

• Basic training in Health and Safety including COSHH (Control of Substances Hazardous to Health)
• Manual Handling
• Knowledge of hotels and housekeeping.
• Working in the hospitality industry

Required Criteria

• Willingness to undertake further training.
• Housekeeping
• Cleaning

Closing DateFriday 22nd November, 2024