Enquiry & Viewings Co-Ordinator

2 weeks ago

Bournemouth, United Kingdom McCarthy Stone Full time

About you

Do you possess experience in customer service, sales and administration roles working to targets and deadlines within a professional environment? Do you have a genuine interest in property, real estate, or housing? Are you naturally confident, emphatic and an articulate communicator?

If so, we have a unique and exciting opportunity for you to join are rapidly expanding talented Resales Teams as a Viewings & Enquiries Co-Ordinators. We are seeking to appoint customer focussed individuals who have a dedicated working style with enthusiasm and drive are highly organised and can manage a substantial workload efficiently and effectively with a keen, “can do” attitude.

The role

Reporting to our Senior Property Consultant you will be responsible for supporting the Property Consultants on a day-to-day basis with all viewing activities and also general enquiries as well as managing the main Resales Enquiry Mailbox. You will be instrumental in supporting market appraisals, instructions, and sales in line with monthly and quarterly targets obtaining the maximum possible price for every sale.

Our Viewings & Enquiries Co-Ordinators liaise with vendors and potential purchasers with all aspects of viewing properties and dealing with any general enquiries; setting appointments for viewings to ensure all parties are fully informed about what is required of them and by when. They take all calls relating to viewings requested by potential buyers, book appointments and confirm with all parties. They are responsible for contacting the viewers the following day to gain feedback and promptly reporting this information back to the seller.

The role will be based at our Head Office in Bournemouth.

We understand the importance of our people and invest in development, support, and remuneration. We will ensure that you are provided with the guidance, training and support you need to truly realise your potential.

Our mission is simple: to help our customers achieve retirement living to the full. We achieve it by employing talented and ambitious people who genuinely care about the difference we make, while understanding that every staff member plays a part in our success. 

Your Attributes

You will bring:

  • Professionalism, friendly, honest, and open approach
  • Excellent customer service
  • Meticulous attention to detail

You will have:

  • Web-based sales system and other associated systems are used on a daily basis; a good standard of computer literacy is essential
  • Knowledge and be conversant with the Consumer Protection Regulations, Anti Money Laundering Regulations and the Property Ombudsman code of conduct
  • Strong problem-solving skills
  • Work well under pressure

Benefits

Financial:

  • Competitive salary and bonus scheme
  • Competitive Company pension scheme
  • Life Assurance
  • Professional Subscriptions paid for

Lifestyle/Health & Wellbeing:

  • 24 days holiday (rising to 28) plus Bank Holidays
  • 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
  • Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
  • Cycle to work scheme
  • Colleagues Benefit Booklet with a range of store offers discounts and promotions
  • Family Friendly Policies
  • Excellent development opportunities

At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

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