Current jobs related to Support Engineer - Newcastle upon Tyne - Oak Engage

  • Digital Signage Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

    Job Title: Digital Signage TechnicianLocation: NewcastleSalary: £24 -30k (negotiable dependant on level of experience)Job Type: Permanent - Full-TimeAbout The Engineer:The Engineer is a market-leading specialist in kiosks, digital signage and touch screens. We are a dynamic and innovative company that is passionate about delivering exceptional solutions to...

  • Digital Signage Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

    Job Title: Digital Signage SpecialistLocation: NewcastleSalary: £24 -30k (negotiable dependant on level of experience)Job Type: Permanent - Full-TimeAbout The Engineer:The Engineer is a market-leading specialist in kiosks, digital signage and touch screens. We are a dynamic and innovative company that is passionate about delivering exceptional solutions to...

  • Digital Signage Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

    Job Title: Digital Signage TechnicianLocation: NewcastleSalary: £24 -30k (negotiable dependant on level of experience)Job Type: Permanent - Full-TimeAbout The Engineer:The Engineer is a market-leading specialist in kiosks, digital signage and touch screens. We are a dynamic and innovative company that is passionate about delivering exceptional solutions to...

  • Digital Signage Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

    Job Title: Digital Signage SpecialistLocation: NewcastleSalary: £24 -30k (negotiable dependant on level of experience)Job Type: Permanent - Full-TimeAbout The Engineer:The Engineer is a market-leading specialist in kiosks, digital signage and touch screens. We are a dynamic and innovative company that is passionate about delivering exceptional solutions to...

  • Digital Signage Specialist

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

    Job Title: Digital Signage TechnicianLocation: NewcastleSalary: £24 -30k (negotiable dependant on level of experience)Job Type: Permanent - Full-TimeLamasaTech is a market-leading specialist in kiosks, digital signage and touch screens.We are seeking a technically minded Digital Signage Technician to join our growing team. This role offers an excellent...

  • Digital Signage Specialist

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

    Job Title: Digital Signage TechnicianLocation: NewcastleSalary: £24 -30k (negotiable dependant on level of experience)Job Type: Permanent - Full-TimeLamasaTech is a market-leading specialist in kiosks, digital signage and touch screens.We are seeking a technically minded Digital Signage Technician to join our growing team. This role offers an excellent...

  • Digital Signage Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

    Job Title: Digital Signage TechnicianLocation: NewcastleSalary: £24 -30k (negotiable dependant on level of experience)Job Type: Permanent - Full-TimeLamasaTech is a market-leading specialist in kiosks, digital signage and touch screens.We are seeking a technically minded Digital Signage Technician to join our growing team. This role offers an excellent...

  • Digital Signage Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Engineer Full time

    Job Title: Digital Signage TechnicianLocation: NewcastleSalary: £24 -30k (negotiable dependant on level of experience)Job Type: Permanent - Full-TimeLamasaTech is a market-leading specialist in kiosks, digital signage and touch screens.We are seeking a technically minded Digital Signage Technician to join our growing team. This role offers an excellent...

  • Supportability Engineer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Supportability EngineerAt Leonardo, we are seeking a highly skilled Supportability Engineer to join our team in Edinburgh. As a Supportability Engineer, you will play a critical role in ensuring the reliability and maintainability of our complex systems.Key Responsibilities:Develop and implement reliability analysis models to identify potential failures and...

  • Supportability Engineer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Supportability EngineerAt Leonardo, we are seeking a highly skilled Supportability Engineer to join our team in Edinburgh. As a Supportability Engineer, you will play a critical role in ensuring the reliability and maintainability of our complex systems.Key Responsibilities:Develop and implement reliability analysis models to identify potential failures and...

  • Supportability Engineer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Job Description:At Leonardo, we are seeking a highly skilled Supportability Engineer to join our team at our Edinburgh site. As a Supportability Engineer, you will play a critical role in ensuring the reliability and maintainability of our products throughout their lifecycle.The Supportability department is a unique and dynamic team that is involved in the...

  • Supportability Engineer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Job Description:At Leonardo, we are seeking a highly skilled Supportability Engineer to join our team at our Edinburgh site. As a Supportability Engineer, you will play a critical role in ensuring the reliability and maintainability of our products throughout their lifecycle.The Supportability department is a unique and dynamic team that is involved in the...

  • Supportability Engineer

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Job Description:At Leonardo, we are seeking a highly skilled Supportability Engineer to join our team in Edinburgh. As a Supportability Engineer, you will play a critical role in ensuring the reliability and maintainability of our products throughout their lifecycle.The Supportability department is a unique and exciting area of our business, involved in the...

  • Supportability Engineer

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Job Description:At Leonardo, we are seeking a highly skilled Supportability Engineer to join our team in Edinburgh. As a Supportability Engineer, you will play a critical role in ensuring the reliability and maintainability of our products throughout their lifecycle.The Supportability department is a unique and exciting area of our business, involved in the...

  • Supportability Engineer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Job Description:At Leonardo, we are seeking a highly skilled Supportability Engineer to join our team at our Edinburgh site. As a Supportability Engineer, you will play a critical role in ensuring the reliability and maintainability of our products throughout their lifecycle.The Supportability department is a unique and dynamic team that is involved in the...

  • Supportability Engineer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Job Description:At Leonardo, we are seeking a highly skilled Supportability Engineer to join our team at our Edinburgh site. As a Supportability Engineer, you will play a critical role in ensuring the reliability and maintainability of our products throughout their lifecycle.The Supportability department is a unique and dynamic team that is involved in the...

  • Supportability Engineer

    4 months ago

    Newcastle upon Tyne, United Kingdom Leonardo Full time

    Job Description: At Leonardo, we have an exciting new opportunity for Supportability Engineers to join us at our Edinburgh site. Whether you have extensive industry experience, just starting your career in aerospace or looking to return to the industry this could be the opportunity for you and we are keen to hear from you The Supportability department...

  • IT Support Engineer

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pepperjam Full time

    IT Support Engineer at PepperjamWe are seeking an IT Support Engineer to become a vital member of our team at Pepperjam, a company focused on providing marketers with cutting-edge technology solutions. In this role, you will be instrumental in maintaining the efficiency and reliability of our internal systems to facilitate seamless operations.Position...

  • Technical Support Engineer

    23 hours ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job Title: Technical Support Engineer Location: Newcastle-Upon-Tyne Salary: £45,000 - £50,000 + Company Car The Client Our client are the worlds largest HVAC manufacturer and fastest growing brand of HVAC products in the UK, and in supporting further growth are looking to expand our team in many of the key areas of our business. We are...

  • Lead Supportability Engineer

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Full time

    Position Overview:Leonardo presents an exciting opportunity for a Lead Supportability Engineer to become an integral part of our engineering team. This position entails collaboration with a diverse group of engineers focused on the design and production of advanced radar systems and innovative product development. As a Lead Supportability Engineer, you will...

Support Engineer

4 months ago

Newcastle upon Tyne, United Kingdom Oak Engage Full time

We’re Oak and we’re on a mission to make the experience of communicating with employees simpler, easier and more streamlined than anyone else. 

We believe there is a better way to use technology to engage employees, cut through the noise, and inspire action that puts people at the heart of organisations.

At Oak, we pride ourselves on hiring great people and providing an amazing workplace culture for everyone. We know how important it is that you feel trusted, encouraged and supported throughout your career. That's why at Oak we place a huge emphasis on people, making sure that you as an employee are given everything that you need to thrive in your new role. From growth and development to making sure that your voice, ideas and opinions are heard - we value our staff as individuals and recognize all contributions as a critical element to our wider success.

Join a growing Technical Support team working with modern cloud technologies, where you will resolve data and code issues for multiple .Net applications and services. You will analyse, identify, and fix software bugs reported by users or detected through monitoring, and troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction. Collaborating with 1st Line Support, DevOps, and Engineering teams, you will ensure swift issue resolution while monitoring support ticket queues to address incidents according to SLAs. You will develop and implement solutions for recurring issues to improve system reliability and efficiency, contributing to the continuous improvement of development and support processes through feedback and innovation. Providing technical guidance and training to 1st Line Support, you will enhance their troubleshooting capabilities and document solutions and processes to improve knowledge sharing and support efficiency. Additionally, you will have opportunities to improve your skills and stay updated with industry best practices and emerging technologies through training and certifications.

This role is based in Newcastle upon Tyne, UK. This is a hybrid role, and will be office based 3 days a week. Therefore you must live in commuting distance of Newcastle City Centre, UK and you must have right to work in the UK.

Responsibilities 

  • Join a growing Technical Support team working with modern cloud technologies
  • Resolve data and code issues of several .Net applications and services
  • Analyse, identify and fix software bugs and issues reported by users or detected through monitoring
  • Troubleshoot and resolve bugs arising from support tickets to ensure optimal performance and user satisfaction
  • Collaborate with 1st Line Support, DevOps, and Engineering teams to ensure swift resolution of issues
  • Monitor support ticket queues ensuring incidents are actioned in line with SLAs
  • Develop and implement solutions for recurring issues to improve system reliability and efficiency
  • Contribute to the continuous improvement of development and support processes through feedback and innovation
  • Provide technical guidance and training to 1st Line Support to enhance their troubleshooting capabilities
  • Document solutions and processes to enhance knowledge sharing and support efficiency
  • Improve your skills and stay current with industry best practices and emerging technologies through training and certifications

Requirements

  • Proficiency in C# .NET Framework, and the MVC pattern for backend development
  • Proficiency in LINQ patterns for database queries
  • Bachelor's degree in Computer Science, IT, or a related field is preferred but not required
  • Experience with Unit Testing harnesses such as MSTest and Moq
  • Experience with Vue.js, TypeScript, JavaScript, and HTML for frontend development
  • Experience with bug tracking and ticketing systems, such as Azure DevOps
  • An understanding of Kanban/Agile workflows
  • Ability to follow processes, policies, procedures and guidelines to ensure consistent quality of service
  • Ability to work independently and as part of a team, demonstrating initiative and reliability
  • Experience with version control systems, such as Git, for managing code changes and collaboration
  • Strong organisational skills and the ability to prioritise tasks effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills
  • Excellent communication skills and willingness to work in a fast-paced environment
  • Above all else, we have an excellent culture at Oak which we work hard to maintain. We are looking for an experienced person who has a positive outlook and is a good fit in a highly engaged team.

Benefits

  • Laptop
  • Training
  • Hybrid working up to 2 days at home*
  • 25 days holiday plus Oak bank holidays 5 times a year
  • Discretionary days (up to 5 as needed)
  • Christmas closure (work permitting) between Xmas and New Year
  • Pension and life insurance
  • Health insurance & EAP 
  • Gym contribution and Travel allowance
  • Engaging social events
  • Enhanced Maternity & Paternity Leave


Equality and Diversity Statement

At Oak Engage we are dedicated to cultivating a diverse and inclusive work environment where all individuals are valued and respected. We embrace applications from candidates of any background, irrespective of race, colour, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, disability, or any other protected characteristic. We believe that diverse perspectives enrich our organisation, enabling us to thrive. Our commitment extends beyond recruitment, as we actively promote equal opportunities, fair treatment, and a culture of respect for all employees. Join us in creating a workplace that celebrates diversity and fosters inclusion.