Foreign Exchange Consultant

Job description

Competitive salary with unlimited bonus potential  

This is a temporary seasonal position.  

Part time position hours per week 

In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers. 

Our customers are at the forefront of everything we do, so exceptional customer service experience is required. 

What will be your key responsibilities?  

Ensuring profitability of foreign exchange bureau  Achieving given foreign exchange targets, including set KPI’s  Converting Hays Travel customers to purchase  Maximising individual and team sales of foreign exchange  Providing exceptional customer service at all times  Assisting with the day-to-day operation of the bureau  Increasing exposure of bureau and developing new business leads  Using social media to promote offers, generate customer engagement and sales leads  Maximising all opportunities by following foreign exchange sales structure  Monitoring local competition and managing rates and margins effectively on a daily basis  Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained  Accurate cash reconciliation and banking  Responsible for minimising risk and mitigating errors  Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties  Responsibility for security of the bureau  Willingness to participate in training appropriate to own development  Adhering to company policies and procedures  To undertake any other duties that may fall into the job criteria  To conform with all company policies and procedures, including health and safety  To treat all employees, customers and suppliers with dignity and respect  This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved 

What competencies we are looking for?  

Good accuracy and numerical skills  Excellent administration and organisational skills  Effective communication service and customer service experience  Competent IT skills 

What experience we are looking for?  

Passionate about travel and tourism  Good sales/target experience  Customer focussed  Problem solving  Team player  Good organisational and time-management skills  Excellent communication skills 

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