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Healthcare Assistant
2 months ago
Job summary
100Fold CIC is creating a pool of Health Care Assistants to support local practices across Somerset, where workers will have the flexibility of a bank contract. You will take responsibility for routine non-clinical and clinical duties as directed by a registered practitioner and will be expected to make basic decisions and report back to help with patient care evaluation, as well as in broader service development and quality assurance activities. You will also be expected to answer non-complex patient queries and offer flexible support to patients, carers and the wider team. The requirements of the role will vary between practices and may require one skill to be applied to a range of settings, such as phlebotomy. You must hold, or be working towards, at least an NVQ Level 2 in Health and Social Care or equivalent.
Main duties of the job
To assist medical personnel in the care of practice patients, to include treatment, preventative care, screening and patient education. Offer a range of care to patients including, but limited to phlebotomy, BP monitoring, height and weight monitoring, ECGs, urinalysis, undertaking new patient checks in general practice and assisting patients to undertake activities linked to rehabilitation programmes Understanding normal parameters and when to refer to GPs/Nursing team for further management Work under indirect or direct supervision in a structured context Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed Participate in the administrative and professional responsibilities of the practice team Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
About us
100Fold CIC is an established Community Interest Company, whose aim is to provide people and solutions to support local Primary Care; re-investing any surplus into services that benefit the people of Somerset. To date we have created a bank of vaccination staff for the Covid-19 programme and delivered 1000s of vaccines to housebound patients and within vaccination centres. We have been awarded the GP flexible pool contract from the Somerset ICB, to recruit GPs to work with and support GP practices. We are also helping to support the introduction and recruitment of Community Investigation Hubs within Somerset. To find out more please see our website:
Job description
Job responsibilities
Nursing
New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the practice
BP monitoring
Urinalysis
Phlebotomy
ECG
Assist with childhood and adolescent immunisations, maintaining any Child Health and practice records including completing any necessary claims to the Health Authority, reporting any problems to the practice administrator
Provide lifestyle advice to patients making any necessary referrals within the practice
Weight monitoring
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed
Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection
Restocking/maintenance of equipment
Restocking of clinical areas and consulting rooms
2. Administration and professional responsibilities
Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in practice meetings as required
Assist in formulation of practice philosophy, strategy and policy
Restocking and maintenance of clinical areas and consulting rooms
To create and send recall letters for clinics
To assist in seasonal and special projects as requested flu campaign
Ordering and display of health promotion materials
3. Management of medical records
Ensure that records are accurately assembled in advance of each consulting session
Ensure that records are available in the instances of urgent consultation
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
Ensure correspondence, reports, results etc are filed in correct records
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
4. Management of appointment system
Ensure total familiarity with all appointment systems, including regular and incidental variations
Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to the senior receptionist
5. Any other delegated duties considered appropriate to the post
SPECIAL REQUIREMENTS FOR THE POST
An understanding, acceptance and adherence to the need for strict confidentiality
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations
An understanding and acceptance of own capabilities and awareness of own limitations
Ability to work without direct supervision and determine own workload priorities
Basic keyboard and computer skills
Flexibility of working hours
Excellent communication skills
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice and 100Folds Health & Safety policy, Health & Safety manuals, and Infection Control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum twice annually)
Routine management of own team / team areas, and maintenance of work space standards
Waste management, including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice and 100Fold procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by 100Fold as part of this employment, such training to include:
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
You will:
Apply both 100Fold, CIH and practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Problem Solving and Decision Making
Limited problem solving will be required and queries to be escalated.
Supervision & Management
The post holder will be managed by the Lead Clinician who will oversee their activities. Some parts of your work will be undertaken without direct supervision.
Person Specification
Skills, Knowledge and Competencies
Essential
Great communication Skills Customer service skills/Patient focused Ability to work as part of a team Computer skills Organisational skills Effective time management skills Knowledge of IT systems, including ability to use work processing skills, emails and the internet to create simple plans and reports
Desirable
Able to make suggestions for service improvement Knowledge of EMIS Confident around other Health Professionals Knowledge of community development approaches Knowledge of VCSE and community services in the PCN Demonstrates an understanding of Clinical Governance skill Health and Safety Awareness Basic first aid knowledge Basic knowledge about Blood Borne Diseases
Experience
Essential
Experience of working directly in a healthcare assistant role, adult health and social care, learning support or public health/health improvement (including unpaid work) Experience working within a GP Practice
Qualifications
Essential
NVQ Level 2 in Health and Social Care or equivalent
Desirable
Phlebotomy accredited Immunisation and Vaccination accredited Ear Syringing accredited
Work Related Personal Qualities
Essential
Ability to listen, empathise with people and provide person centred support in a non-judgemental way Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Adaptable to change Commitment to reducing health inequalities and proactively working to reach people in all communities Able to support people in a way that inspires trust and confidence, motivating others to reach their potential Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders Ability to identify risk and assess/manage risk when working with individuals Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Demonstrates personal accountability, emotional resilience and works well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines High level of written and oral communication skills Ability to work flexibly within a team or on own initiative
Desirable
Full UK Driving Licence and own transport-
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