Reservations and Reception Adviser
4 weeks ago
Queen’s Accommodation is part of the Student and Campus Life Directorate which is dedicated to enhancing, enriching and exceeding the student experience as well as delivering an exceptional experience to our internal and external customers. The Accommodation portfolio consists of circa 4,000 bedrooms catering for students, staff and customers over a number of sites around the main campus including BT1, BT2 and BT9.
As a Reservations and Reception Adviser you will play a pivotal role working flexibly as part of the Queen's Accommodation team for Student, Staff and Family accommodation including conference and group bookings (out of term). This position combines elements of customer service and administrative tasks whilst providing a courteous, efficient and effective service. The successful candidate will be required to work in a shift pattern, which covers Monday - Sunday including public/bank holidays and University closure days, to meet the needs of the business. There are full-time and part-time, permanent and temporary positions available. (The post holder will be based in any of the accommodation hubs and will rotate locations as required).
About the person:
Our employees are key to the success of the service we provide our students, and we are therefore looking to recruit a person who will dedicate themselves to the student experience, providing a welcoming, efficient, knowledgeable and friendly service.
The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria;
A minimum of five GCSE's at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration or equivalent. OR Applicants without the relevant qualification but can demonstrate relevant experience in a customer facing or office Experience of working in a customer facing or office-based environment, working as part of a team in a fast-paced workplace with the ability to manage confidential information. IT literacy with experience of using Microsoft Office packages and database management. Understanding of basic financial administration such as processing and recording credit card payments.To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information.
Fixed term contract posts are available for the stated period in the first instance but in particular circumstances may be renewed or made permanent subject to availability of funding.
What we offer:
Queen's University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
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