Customer Service Assistant

4 weeks ago


Exeter, United Kingdom 8Bit Studios Full time

Job Title: Customer Service Assistant

Location: Exeter

Company: 8Bits

 

About Us:

8Bits is a forward-thinking entertainment management company based in Exeter, known for our innovative products and exceptional customer experiences. We are seeking a dedicated and personable Customer Service Assistant to join our team and contribute to our commitment to outstanding customer support.

 

Role Overview:

Do you enjoy helping people and solving problems? As a Customer Service Assistant at 8Bits, you will be responsible for providing excellent customer support, assisting with inquiries, and ensuring that every customer has a positive experience with our company. Your role will be key in maintaining our high standards of customer satisfaction.

 

Key Responsibilities:

  • Greet and assist customers in person, over the phone, and via email, addressing their needs and concerns.
  • Provide detailed information about our products and services, helping customers make informed decisions.
  • Handle customer inquiries, process orders, returns, and exchanges, and resolve any issues in a professional and timely manner.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Work collaboratively with team members to ensure that customer needs are met efficiently.
  • Assist with managing inventory, ensuring that products are well-stocked and accurately displayed.
  • Support the preparation and execution of in-store events and promotions.
  • Continuously seek to improve customer service processes and share insights with the team.
  • Stay informed about our products, services, and promotions to provide knowledgeable assistance to customers.
  • Assist with administrative tasks as needed, such as updating customer databases and handling correspondence.

What We’re Looking For:

  • Prior experience in a customer service or retail role is preferred but not required.
  • Strong communication skills with a friendly, approachable demeanor.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Proficiency in using point-of-sale (POS) systems and basic computer skills.
  • A positive attitude and a passion for providing outstanding customer service.
  • Flexibility to work varied shifts, including weekends and holidays as needed.
  • A team player who is willing to pitch in wherever needed.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive environment.
  • Hands-on experience in customer service within the entertainment industry.
  • A friendly and collaborative team atmosphere.
  • Opportunities for growth and development within the company.

How to Apply:

To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.



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