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Customer Service Assistant

3 months ago

Exeter, United Kingdom Exeter Airport Full time

Do you enjoy a fun working environment, with a great team and customers? How about an exciting venue? Then we want to hear from you

We’re looking for a casual customer service assistant, to join our ever growing team, to help us continue providing the excellent service, we’re so well known for.

An exciting opportunity has arisen to work in the Food and Beverage operation at Exeter Airport. The Café and bar is open daily, all our food is of top quality using local produce.

**What does it take to join our team?**

A genuine desire to deliver the very best customer service. Thinking your way around challenges and stepping up when things get busy. Being keen to help, learn quickly and offer a great service, always with a smile. Previous experience is desirable, but we offer fantastic on site and online training to teach you all you need to be ‘the face of LEDE’ and create an experience our customers will love and remember.

**As a Customer Service Assistant, your responsibilities will be;**
- To assist with the safe and efficient running of Exeter Airport F&B operation, ensuring that all safety, customer service and quality standards are met
- To ensure high levels of customer service and quality control are maintained at all times throughout the complex
- To assist in the food and beverage operations as required, including open/close down procedures, service and stock control.
- To assist with the general cleaning of the facility as required with a 'clean as you go' attitude.
- To ensure that the facilities comply with Fire, Health and Safety, Food and Hygiene Regulations; reporting any issues to the management team.

**As a Customer Service Assistant, you will have access to the following benefits;**
- Full induction and training
- Gym and Swim Membership
- My Staff Shop Employee Benefit Scheme
- Employee Assistance Programme & Counselling
- Self-development Online Training
- Flexible Working
- Pension Scheme
- Staff Perks Discount Card
- Voluntary Health Cash Plan
- Shout Out Award Scheme
- Generous annual leave accrual
- Enhanced Sickness Pay Scheme
- Free Bowling for Team Member & their household at Ocean
- Free Soft Play for dependents of Team Members at Ocean