Luxury Fragrance Specialist

3 weeks ago


Oxford, United Kingdom Bicester Village Full time

Overview

As a Fragrance Specialist you are accountable for promoting the brand to existing and new customers within the stores in which you work; managing client loyalty to assist the stores’ business growth and development. You are also accountable for assisting in sustaining brand image and delivering 5-star custome

Responsibilities

Ensure you monitor and meet your individual target and key performance indicators each month Assist more senior managers to acquire accurate retail figures for their weekly report Maintain housekeeping and brand visual merchandising standards Ensure excellent customer experience is executed at all times, and handle customer feedback promptly and courteously Assist managers and stock control manager to maintain stock level and integrity Take full direction from managers and respond efficiently and promptly to requests and directions from them Develop a thorough product knowledge and an understanding of the stories behind the brand and brand image Maintain a professional image and attitude as a brand ambassador Develop clienteling and client loyalty Ensure that daily reports and monthly reports are properly completed and submitted on time Adhere to all policy and guidelines given by the company and the stores in which you work Ensure databases and customer profiles are up-to-date and contain accurate and relevant data in respect with GDPR regulations

Qualifications

Effectively communicate with team and management Good time keeping Teamwork and co-operations Direct sales skills and clienteling

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