Business Analyst

7 months ago

Cambridge, United Kingdom Bidwells Full time
Role overview

We’re looking to recruit a Property Management Administrator to join our expanding team, based in our ultra-modern residential office on Trumpington High Street. This individual will be responsible for administrative support for the Property Management team, within the Residential Lettings department, and will perform a variety of duties. This is a full-time 37 hours per week position which includes Monday to Friday from 9:00am-5:30pm, with Saturdays 9am-1pm on a rota basis (approximately one in 5). 

Benefits

In return we will pay you competitively and provide you with some great benefits: 25 days holiday (increasing with length of service), up to 8% contributory pension, health insurance, gym discounts and various voluntary benefits focused around maximising your wellbeing.

Duties include, but are not limited to:

• Assist the team of Property Managers in the effective management of their property portfolios by providing efficient and accurate administrative support.

• Assist with incoming property management phone calls for the team, dealing with queries and directing the calls as necessary. 

• Greet incoming visitors to the office and direct their enquiries accordingly, which will include greeting clients visiting other teams and colleagues within the wider residential division.

• Handle relevant email correspondence and incoming post, including confidential materials, in a professional and expedient manner and flag any necessary correspondence with the relevant Property Managers.

• Photocopying, scanning and file administration including electronic filing on various systems.

• Liaising with utility companies and councils for tenancy changeovers 

• Send routine instructions to contractors, as directed by the relevant Property Manager, for example monthly gas safety inspections.

• Running regular reports for ID checks and conducting these where instructed.

• Preparing and issuing documents through our CRM system, using mail merge templates.

• Chasing outstanding works with contractors and following up with various parties for invoices/bills and regular statements

• Arranging additional quotations for large maintenance/refurbishment of properties (Property Manager will provide the scope of work).

• Registering appliance warranties and booking call outs under warranty 

• Update and maintain key control system and signing out keys to third parties

• Attend team meetings and take minutes.

Requirements

• Previous experience in an administrative role would be desirable, not necessarily within the property sector but this would be advantageous. Full training will be provided for this role.

• It is essential that the right candidate is very comfortable using various computer programmes/softwares. For example, must be proficient in Microsoft Office, with the ability to adapt to new tools and software.

• Previous experience with property software such as Reapit is desirable.

• Excellent communication skills, both verbal and written.

• Strong organisational and time management skills, with the ability to multi-task. 

• This role will involve lots of client interaction so the successful candidate must have a positive attitude and be courteous and polite at all times.

• A collaborative spirit and ability to work well individually as well as part of a team

Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief.

Department Lettings Contract type Permanent Hours Monday to Friday from 9:00am-5:30pm, with Saturdays 9am-1pm on a rota basis (approximately one in 5) Salary Competitive Benefits Competitive Share this job

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