Customer Service Administrator

3 days ago


Milton Keynes, United Kingdom Jungheinrich Full time

Role Purpose

To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.  Full and comprehensive administration support to Service customers and suppliers (Internal and External) Ensure correct and swift processing of all work recorded in SAP

Role Responsibilities

Build a strong and positive relationship with customers, engineers and colleagues Processing service reports through to invoice Invoice queries and resolution/escalation as required Proactive follow up of quotations raised for external repairs and PM contracts Control and resolution of all SAP error reports System cleansing as required referring to the error logs. Process engineer’s timesheets, checking for accuracy, productivity, overtime Allocate and order Sub–contracted work Handling and filing of Paperwork Handling and logging of customer calls efficiently and by agreed procedure Participate in regular ASM / Admin / Dispatch meetings. Participate in regular Engineer meetings General office duties To raise and follow up new Customer request forms To ensure all Customer Processes are followed and SLA are adhered to Maintain and amend Customers CRM database

In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Role Requirements 

Experience in a call centre environment is a plus Good organizational and multi-tasking skills Experience in handling stressful situations resulting from high volume of phone calls, frustrated customers and changes in departmental priorities or procedures Strong admin experience SAP experience is a plus Excel & Word experience 

Competencies Required:

Adaptability Attention to Detail Influencing Integrity Resilience and Tenacity

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