Service Manager
5 months ago
Service Manager - Kia Leeds
We are recruiting for a Service Manager, to join our team at Leeds Kia.
About Us
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 100 car dealers in the country, with an ambition to be in the top 50 very soon. Across our 21 businesses we have a stable workforce of over 450 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude.
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need to be a “top one percenter”.
You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
What we offer: A competitive salary - Basic salary of £35,000 with an OTE of up to £45,000. 22 days annual leave, increasing with length of service. Preferential rates for servicing and repairs on your family and friend’s cars. A workplace pension scheme.About You
We are recruiting for anexperienced customer focused Service Manager with a strong technicalunderstanding, as well as current or very recent experience at Management levelwithin the retail motor industry.
This is an exciting challenge foran experienced Service Manager with excellent people management andcommunication. Your main focus will be lead a quality team in a very busydepartment for excellent results.
As the Service Manager, you mustorganise the service activities to ensure the department’s efficient andprofitable operation. You will also be responsible for managing a team of up to18, including Service Technicians, Apprentices, Workshop Controller, ServiceAdvisors and Valetor / Driver.
You will also be responsible forthe following:
Dealing with any customer issuesand complaints. Ongoing monitoring and workingto monthly, quarterly and annual targets, in order to maximise profitablilty. To maximise commercialopportunities, monitoring customer needs to maintain high levels of customerservice. To effectively, market and sellservice plans and warranties. To be able to demonstrate a goodlevel of people management and hold monthly reviews with all of your team.Working hours
Monday toFriday 8am to 6pm and one in three Saturdays --
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