Customer Service Agent
1 month ago
Embark on an exciting journey with CCSCollect as we present a fantastic opportunity to join our team as a Customer Service Agent
As a member of our team, you will provide a positive, empathetic, honest approach whilst remaining calm, collected, and professional. We will provide you with all the training that you need to fulfil this role. Additionally, you will be supported throughout your employment within the organisation to further your career within customer services. As a Customer Service Agent, you will engage with our customers, assist with any queries regarding their outstanding accounts. Understand their circumstances and agree repayment plans that they can afford and maintain through skilled and professional negotiation.
Working in a call centre environment means you will be taking a high volume of calls with members of the public. You can expect to have difficult conversations and deal with customers who may wish to discuss sensitive issues. Applicants must be resilient to these issues and provide the best customer outcome on each call.
Full training will be given to the successful candidates who can demonstrate their ability to provide great customer service during our interview process.
Training will be conducted at our offices in Croydon, and full attendance is required for a 5-week period, Monday to Friday, 9am to 5pm. Annual leave requests will not be considered during the training period.
What we are looking for in our Customer Service Agents:
- Experience of working in a Contact Centre (Desirable, but not essential)
- Highly motivated to provide quality customer service
- Professional and polite with a courteous telephone manner
- Confident in overcoming customer objections and sometimes having difficult conversations
- Able to gather and record facts, ask questions, and evaluate the information provided to ensure a fair outcome for the customer
- Ability to be empathetic towards a customer’s circumstances where appropriate
- Computer literate, have an eye for detail, and able to update records accurately
- Able to work to deadlines and targets
Benefits you’ll enjoy as our Customer Service Agents:
The role pays a basic salary of £22,500 per annum depending on experience (Full time hours - 37.5h per week). In addition, there is a monthly bonus scheme with the opportunity to earn an extra £500 per month based on performance. We will consider hybrid (combination of remote and office working) working once the probation period (3 months) has been passed successfully.
Other benefits include:
- Pension Company Contribution of 4% with Employee Contribution of 4%
- 23 days' holiday plus bank holidays
- Simply Health with EAP - employee assistance programme (EAP)
- Monthly Incentives
Meet CCSCollect: Who We Are and What We Do
CCS is a long established and successful Debt Recovery company based in Croydon. We are looking for agents who are located in the London area or within a 10-mile radius of Croydon. Applicants outside of this area will not be considered due to the commuting requirement.
We work with several leading organisation’s including the Public Sector to help them manage their overdue accounts. We are passionate about providing customers in arrears a professional experience whilst meeting our client’s expectations.
If you feel this Customer Service Agent role is the right fit for you, we'd love to hear from you Take the next step and apply now – we look forward to welcoming you aboard
-
Customer Service Agent
5 hours ago
Croydon, United Kingdom The Gym Group Full timeCustomer Service Agent (Part Time) 6 Months FTC Reporting to: Customer Service Team Leader Based: East Croydon/ Remote Working hours: Variable Working Hours, 20 hours per Week. Variable hours Monday-Sunday 8am-8pm as required through 4-8 hour shift patterns. Here at The Gym Group we believe we are simply the best in our industry! Our amazing teams...
-
Customer Service Agent
24 hours ago
Croydon, United Kingdom The Gym Group Full timeCustomer Service Agent (Part Time) 6 Months FTCReporting to: Customer Service Team LeaderBased: East Croydon/ RemoteWorking hours: Variable Working Hours, 20 hours per Week. Variable hours Monday-Sunday 8am-8pm as required through 4-8 hour shift patterns.Here at The Gym Group we believe we are simply the best in our industry! Our amazing teams have skills,...
-
Service Excellence Agent
3 weeks ago
Croydon, Greater London, United Kingdom CCS Collect Full timeJoin Our Team as a Customer Service AgentAt CCSCollect, we are excited to offer a rewarding opportunity for individuals to become part of our dedicated team as Customer Service Agents.In this role, you will be instrumental in delivering a positive and professional experience to our clients. Your ability to remain calm and composed while addressing customer...
-
Estate Agent
3 months ago
Croydon, United Kingdom Connells Group Full timeAt **Barnard Marcus**, part of the Connells Group, we're looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **South Croydon**. OTE- £50,000 - Uncapped Commission - Career Progression **What’s in it for you as our Estate Agent**?** - Industry leading **training...
-
Estate Agent
3 months ago
Croydon, United Kingdom Connells Group Full timeAt Barnard Marcus, part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in Croydon. OTE- £50K - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their dream home by...
-
Customer Service Advisor
3 months ago
Croydon, United Kingdom Northgate Vehicle Hire Full time**Salary**: £27,102 pa + bonus up to £2,030 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and...
-
Estate Agent
3 months ago
Croydon, United Kingdom Connells Group Full timeUncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **South Croydon** working in our well known **Mann **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and development**: -...
-
Estate Agent
1 month ago
Croydon, United Kingdom Bairstow Eves Full timeJob DescriptionWe’re looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Croydon working in our well known Bairstow Eves estate agency.Why join us as an Estate Agent / Sales Negotiator? Industry leading training and developmentSupport to gain your Level 3 qualification in your specialist...
-
Customer Service Agent
3 months ago
Croydon, United Kingdom AIG Full timeWho we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...
-
Customer Service Agent
3 months ago
Croydon, United Kingdom AIG Full timeWho we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...
-
Estate Agent
3 months ago
Croydon, United Kingdom Mann Full timeEstate Agent Uncapped Commission, Career Progression We’re looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in South Croydon working in our well known Mann estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development ...
-
Estate Agent
2 months ago
Croydon, United Kingdom Barnard Marcus Full timeEstate Agent At Barnard Marcus , part of the Connells Group, we’re looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Croydon . Uncapped Commission - Career Progression A quick look at the role In this role you will be helping people find their dream...
-
Apprentice Estate Agent
3 months ago
Croydon, United Kingdom Connells Group Full timeConnells Group, known locally as Bairstow Eves, are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. A fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent...
-
Estate Agent
3 days ago
Croydon, United Kingdom Bairstow Eves Full timeJob DescriptionWe’re looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Croydon working in our well known Bairstow Eves estate agency.Why join us as an Estate Agent / Sales Negotiator? Industry leading training and developmentSupport to gain your Level 3 qualification in your specialist...
-
Estate Agent
2 weeks ago
Croydon, United Kingdom Bairstow Eves Full timeJob DescriptionWe’re looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Shirley working in our well known Bairstow Eves estate agency.Why join us as an Estate Agent / Sales Negotiator? Industry leading training and developmentSupport to gain your Level 3 qualification in your specialist...
-
Customer Service Advisor
2 months ago
Croydon, Greater London, United Kingdom Carlton Recruitment Solutions Ltd Full timeCustomer Service Advisor £28-£30,0000 Croydon Office based Hours Our client is seeking a person from a strong customer service background, dealing with complaints and ensuring customer satisfaction. Full training given on export procedures, however you will not be responsible for the creation of. Responsibilities of the Customer Service Advisor Regular...
-
Trainee Estate Agent
2 months ago
Croydon, United Kingdom haart Full timeJoin our team in Croydon as an Estate Agent and embark on a rewarding career with comprehensive training and a clear path to success. Benefit from excellent professional development opportunities while earning uncapped commission. Transform your potential into a thriving career as an Estate Agent. As a Trainee Estate Agent at haart Estate Agents in...
-
Trainee Estate Agent
2 months ago
Croydon, United Kingdom Spicerhaart Full timeOverview Join our team in Croydon as an Estate Agent and embark on a rewarding career with comprehensive training and a clear path to success. Benefit from excellent professional development opportunities while earning uncapped commission. Transform your potential into a thriving career as an Estate Agent. As a Trainee Estate Agent at haart Estate...
-
Trainee Estate Agent
3 months ago
Croydon, United Kingdom haart Full timeJoin our team in Croydon as an Estate Agent and embark on a rewarding career with comprehensive training and a clear path to success. Benefit from excellent professional development opportunities while earning uncapped commission. Transform your potential into a thriving career as an Estate Agent. As a Trainee Estate Agent at haart Estate Agents in Croydon,...
-
Customer Service Complaints Supervisor
3 weeks ago
Croydon, Greater London, United Kingdom Carlton Recruitment Solutions Ltd Full time £30,000 - £40,000Position: Customer Service Complaints Supervisor Location: Office-based Carlton Recruitment Solutions Ltd is looking for a dedicated individual with a robust background in customer service, particularly in managing complaints and ensuring high levels of customer satisfaction. Role Overview: The successful candidate will receive comprehensive training on...