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Service Excellence Agent
2 months ago
Join Our Team as a Customer Service Agent
At CCSCollect, we are excited to offer a rewarding opportunity for individuals to become part of our dedicated team as Customer Service Agents.
In this role, you will be instrumental in delivering a positive and professional experience to our clients. Your ability to remain calm and composed while addressing customer inquiries will be key. We are committed to providing comprehensive training to ensure you are well-equipped to succeed in this position. Throughout your journey with us, you will receive ongoing support to help you advance your career in customer service.
As a Customer Service Agent, your primary responsibility will be to interact with our clients, assisting them with inquiries related to their accounts. You will need to understand their situations and negotiate feasible repayment plans through effective communication and negotiation skills.
Working in a dynamic call center environment, you will handle a high volume of calls from the public. This role may involve navigating challenging conversations and addressing sensitive topics. Resilience and a focus on achieving the best outcomes for our customers are essential.
Key Responsibilities:
- Engage with customers to address their queries and concerns.
- Utilize negotiation skills to establish manageable repayment plans.
- Maintain professionalism during all interactions, even in difficult situations.
- Document customer interactions accurately and efficiently.
- Work collaboratively with team members to meet performance targets.
What We Seek in Our Customer Service Agents:
- Experience in a contact center environment is preferred but not mandatory.
- A strong motivation to deliver exceptional customer service.
- Professional demeanor with a courteous telephone manner.
- Confidence in managing objections and challenging conversations.
- Ability to gather and assess information to ensure fair outcomes.
- Empathy towards customers' circumstances when appropriate.
- Proficient in computer usage with attention to detail.
- Capability to meet deadlines and performance targets.
Benefits of Joining Our Team:
The position offers a competitive salary, with additional performance-based bonuses available. We are open to flexible working arrangements after the successful completion of the probation period.
Additional benefits include:
- Company pension contributions.
- Generous holiday allowance.
- Access to employee assistance programs.
- Monthly performance incentives.
About CCSCollect:
CCSCollect is a well-established debt recovery organization committed to providing a professional experience for our clients. We collaborate with various sectors to assist in managing overdue accounts, ensuring we meet our clients' expectations while supporting customers in financial distress.
If you believe that you possess the qualities we are looking for in a Customer Service Agent, we encourage you to consider this opportunity.
