Guest Service Assistant

1 week ago


Lincoln, United Kingdom Holiday Inn Lincoln Full time

The role  

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Lincoln LN1 1YW 

Guest Service Assistant duties include: 

supporting your hotel in achieving all brand and company metrics and objectives  building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?  ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?  following SOPs to ensure consistent hospitality for all guests  maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests 

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant. 

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. 

Benefits  

Our rewards package includes: 

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth 

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide 

- 50% off food and beverage while you stay in our hotels 

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice 

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) 

What you’ll bring to the team  

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office. 

Next steps  

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager. 



  • Lincoln, United Kingdom Holiday Inn Lincoln Full time

    **Job Ref**:KGH8976 **Branch**:Holiday Inn Lincoln **Location**:Holiday Inn Lincoln, Lincoln **Salary/Benefits**:£11.55 per hour **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:0600-14.30 14.30-23.00 **Hours per week**:20 **Posted date**:25/06/2024 **Closing date**:27/07/2024 **The role** Our **Guest Service Assistants** are...


  • Lincoln, United Kingdom Holiday Inn Lincoln Full time

    **Job Ref**:KGH8887 **Branch**:Holiday Inn Lincoln **Location**:Holiday Inn Lincoln, Lincoln **Salary/Benefits**:£11.44 per hour **Contract type**:Casual **Hours**:Part Time **Shift pattern**:6:00am-14:30pm/14:30pm-23:00pm **Hours per week**:0 **Posted date**:07/06/2024 **Closing date**:23/06/2024 **The role** Our **Guest Service Assistants** are...


  • Lincoln, United Kingdom Holiday Inn Lincoln Full time

    **Job Ref**:KGH8488 **Branch**:Holiday Inn Lincoln **Location**:Holiday Inn Lincoln, Lincoln **Salary/Benefits**:Competitive Salary + unique perks **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:10.30pm - 7.00am **Hours per week**:40 **Posted date**:29/02/2024 **Closing date**:31/03/2024 **Are you friendly and approachable?** **Do...


  • Lincoln, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of six Welcome Assistants working at Tattershall Castle. What you'll be...

  • Catering Assistant

    4 weeks ago


    Lincoln, United Kingdom Massarella Catering Group Ltd Full time

    Join our team at Wild Mint in the House of Fraser and step into the world of crafting unforgettable dining experiences. We're seeking dedicated individuals to join us in Lincoln as Catering Assistants, where you'll not only contribute to our legacy of excellence but also bring your Barista experience to the table. At Wild Mint, every dish served is a...


  • Lincoln, United Kingdom Service Care Full time

    Lincoln County Council are looking for a new face to join their ever expanding team! This role is a full time position working Monday-Friday 8:30am-16:30pm which is currently paying £12.87ph They are looking for a keen individual who is looking for a new challenge within the Business Admin world. This role requires: Administrative support within defined...


  • Lincoln, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the...


  • Lincoln, Lincolnshire, United Kingdom Service Care Full time

    Lincoln County Council are looking for a new face to join their ever expanding teamThis role is a full time position working Monday-Friday 8:30am-16:30pm which is currently paying £12.87phThey are looking for a keen individual who is looking for a new challenge within the Business Admin world.This role requires:Administrative support within defined service...

  • Catering Assistant

    2 weeks ago


    Lincoln, Lincolnshire, United Kingdom Massarella Catering Group Ltd Full time

    Join our team at Wild Mint in the House of Fraser and step into the world of crafting unforgettable dining experiences. We're seeking dedicated individuals to join us in Lincoln as Catering Assistants, where you'll not only contribute to our legacy of excellence but also bring your Barista experience to the table. At Wild Mint, every dish served is a...

  • Catering Assistant

    4 weeks ago


    Lincoln, United Kingdom Major Recruitment Leeds Industrial Full time

    CATERING ASSISTANTMONDAY TO FRIDAY7.30AM -3.45PM£11.44 PER HOURLincoln LN6Do you have a passion for providing genuine hospitality? Are you a team player? Does the buzz of hospitality get you out of bed on a morning? Does that sound like you?We're looking for a Catering Assistant who thrives on customer service. Someone who enjoys working as part of a team...


  • Lincoln, United Kingdom Doubletree by Hilton Lincoln Full time

    Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet...


  • Lincoln, Lincolnshire, United Kingdom Service Care Full time

    Are you a healthcare assistant in the Lincoln area?Are you looking for a role that fits around you? This role is on an ad hoc shift basis working within a supported living setting in the Lincoln area.The hourly rates are between £12-16 per hour (limited company rate).Up to full time hours available.You must have a minimum of 6 months experience working in...

  • LN - Site Assistant

    4 weeks ago


    Lincoln, United Kingdom Quality Service Recruitment Full time

    My client is looking for a site assistant based in the south of Lincoln duties will be as follows:Taking daily readings.General cleaning around the site.General maintenance.Gardening duties, use of strimmer, and other hand tools.Assisting site operators with daily operations.Assisting site operators with more complex operations, training will be...

  • LN - Site Assistant

    4 weeks ago


    Lincoln, United Kingdom Quality Service Recruitment Full time

    My client is looking for a site assistant based in the south of Lincoln duties will be as follows:Taking daily readings.General cleaning around the site.General maintenance.Gardening duties, use of strimmer, and other hand tools.Assisting site operators with daily operations.Assisting site operators with more complex operations, training will be...


  • Lincoln, United Kingdom Doubletree by Hilton Lincoln Full time

    Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet...


  • Lincoln, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service. **This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.** What it's like to...


  • Lincoln, United Kingdom Owen Payne Recruitment Service Ltd Full time

    We are recruiting for a full time Supply Chain Customer Service Support for our client based in Lincoln, LN6 area. **Role**: The Customer Service Representative will support a customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from...


  • Lincoln, United Kingdom Doubletree by Hilton Lincoln Full time

    Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet...


  • Lincoln, United Kingdom Salon Service Group Full time

    Description Job Title: Assistant Store Manager Department: Stores Reports to: Store Manager Status: Full-time (Non-exempt) Location: Lincoln, NE  Salon Service Group, founded over 32 years ago, is the nation's largest privately-owned professional beauty distributor. SSG proudly partners with the Professional Beauty Industry exclusively,...

  • Catering Assistant

    2 weeks ago


    Lincoln, United Kingdom Major Recruitment Leeds Industrial Full time

    Catering AssistantMonday to Friday7:30 AM - 3:45 PMSalary: £11.44 per hourLocation: Lincoln LN6Are you someone who loves providing exceptional hospitality? Do you enjoy working in a team environment and have a genuine passion for food? If that sounds like you, we have an exciting opportunity as a Catering Assistant waiting!Job Summary:Food Service - serving...