Senior Manager

1 month ago

London, United Kingdom Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

Client Services Support plays a crucial role in meeting the business’ core strategic objectives, ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. Client Services Support drives the efficiency and consistency of standards and controls for Client Lifecycle Management including Client Qualification, Client Onboarding, Changes to Control, Ownership & Benefit and Periodic AML reviews in multiple jurisdictions. This team is the primary contact for Client-facing teams, providing guidance and support in respect of all new and existing client lifecycle management requests. Your responsibility is to manage a team that provide advice in respect of client lifecycle management processes and key Client Due Diligence Policy requirements, to minimise error rejection rates and ensure a seamless client lifecycle management experience for clients.

What will you do?

  • Responsible and accountable for leading a client lifecycle management team providing guidance, development, coaching and mentoring.

  • Provide focus and clarity in establishing goals, driving performance management, supporting career development, and rewarding strong performance.

  • Ensure employees understand RBC's Collective Ambition Vision and strategic direction, as well as support and reinforce targeted behaviours that contribute to RBC's strategic goals, values, and the culture of "Doing What's Right".

  • Lead and successfully execute change while supporting employees through the process and keeping them focused on business priorities.

  • Undertake the recruitment and onboarding of new hires as directed.

  • Provide advice, training and ongoing coaching to the Client-facing teams in respect of client lifecycle management and the relevant RBC policies and procedures including AML, KYC and client due diligence, source of wealth, country connectivity & acceptable client profile.

  • Drive, deliver and communicate continuous process improvements to ensure alignment with any changes to the operating and/or regulatory environment.

What do you need to succeed?

Must-have

  • Excellent understanding of client due diligence, KYC and AML compliance.

  • Proven ability to manage a team.

  • Strong sense of accountability and ownership.

  • Ability to prioritise and make decisions in a fast-paced environment.

  • Strong analytical skills and attention to detail.

  • Ability to effectively support other Managers and Client Lifecycle.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities.

  • Opportunities to work with the best in the field.

  • Ability to make a difference and lasting impact.

  • Work in a dynamic, collaborative, progressive, and high-performing team.

  • Flexible working and hybrid options fully supported.

Job Skills

Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

100 BISHOPSGATE:LONDON

City:

London

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-30

Application Deadline:

2024-05-17

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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