Receptionist/Administration Assistant

4 weeks ago

SouthendonSea, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen to join us as a Receptionist/Administration Officer within EPUT , based at the Taylor Centre in Southend. The role will be primarily reception based and will require the successful candidate to have the ability to deal, face to face, with vulnerable clients. This busy reception will require you to have the ability to multi-task and think on your feet.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include making and taking patient telephone calls. The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers. You will also need to maintain strict confidentiality at all times. You will need to record accurate messages and follow them up appropriately in accordance to department guidelines. You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients. You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job description

Job responsibilities

Please see job description and person specification attached.

Main Duties:

You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers. You will also need to maintain strict confidentiality at all times. You will need to record accurate messages and follow them up appropriately in accordance to department guidelines. You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients. You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times. Person Specification

Experience in NHS setting

Essential

Years Experience

Desirable

Experience / knowldege

Background in Administration

Essential

Years Experience

Desirable

Proven knowledge

Excellent Communication Skills

Essential

Years Experience

Desirable

proven experience

Knowledge of data base / clinical systems

Essential

Years Experience

Desirable

Proven knowledge

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