Service Manager
4 weeks ago
The Operational Services department is currently seeking a skilled and enthusiastic individual to oversee the delivery of Commercial activities.
This role involves ensuring that performance management, contract process management (including risk management), supplier relationship management, and governance are effectively implemented across all Commercial delivery activities. The successful candidate will be responsible for leading the procurement and contract management of approximately 120 contracts, with an annual expenditure of £55m.
As a valued member of our team, you will play a pivotal role in helping us achieve our goals and maintain our commitment to excellence. As a Service Manager, you will provide essential support to various services, including Facilities Management, Repairs and Maintenance, Fleet Management, Home-to-School Transport, and Customer Services. Your contribution will directly contribute to our overall success, making you an indispensable part of our operations.
This is a unique opportunity to work in a thriving operational services environment and improve the experience for both our staff and customers. Joining our team means becoming part of something special.
We are looking for a forward-thinking, proactive individuals who can demonstrate the following skills, attributes and knowledge:
A commitment to Excellent communication and negotiation skills (both written and verbal) for a variety of internal and external audiences. A proven track record of successful contract management and procurement. Ability to react positively to change; a creative thinker who provides innovative solutions to meet service objectives and deliver effective results to aid continuous improvement. Attention to detail and the ability to manage multiple projects simultaneously. Ability to work under pressure to meet fixed deadlines. Ability to effectively handle and execute difficult goals by creating action plans, coordinating tasks, prioritising, and establishing achievable timelines to meet project deadlines. Ability to manage various budgets, including analysis and development within a specific financial framework.To be successful in this role, candidates must be adaptable and quick-thinking, able to work efficiently in a fast-paced environment and have the motivation to learn new skills quickly. Prior experience leading on procurement and contract management and collaborating with internal and external stakeholders is essential.
Informal contact Personal Assistant to Operational Services
If appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
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