Service Manager
3 weeks ago
Service Manager for Homeless Services:
**Full-time, permanent**
- Do you have experience of leading and engaging teams?
- Do you have a passion for delivering great quality services for people experiencing homelessness in a strength-based person-centred way?
- Are you someone who could help shape our homeless services for the future?
We are seeking someone to join our brilliant team in LiveWell working across our homeless services.
More about the Role***:
As the Service Manager you will be the operational lead for a portfolio of homeless services, ensuring these achieve the best possible outcome for our customers.
You will need to deliver strong oversight of your services including meeting these objectives:
Governance: **Ensure good governance across services including contract compliance, risk management & safeguarding. Lead by example by ensuring:
all mandatory learning is completed on time, by you and teams
customer risk assessments & risk management plans are being completed by staff across services and are checked by Project Leads.
Safeguarding is discussed at Team Meetings and referrals are made to LAs and SYHA’s Safeguarding Steering Group.
Serious incidents are managed well and escalated appropriately.
Professional boundaries are understood by all staff in services and training is completed.
- Customers: **A commitment to delivering high quality services to customers. An understanding of strength- based approaches, person-centred and trauma-informed support.
- Staff: **Develop strong, engaged, and well-trained teams to achieve excellent customer outcomes in line with contractual requirements. Performance manage Project Leads by setting clear, measurable, and achievable objectives and monitor through regular supervisions, team meetings and appraisals. Work closely with your People Partner to offer coaching and support to teams to increase engagement and mitigate burn out. Cascade communication in a timely structured way with two-way communication with Project Leads.
- Doing the basics brilliantly: **Take a data-driven approach to managing services that deliver outcomes for our customers. Use customer insight and co-production to identify and implement service improvements that have greatest impact for our customers. Use a project management approach to service improvement. Forge excellent external relationships with relevant agencies.
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Service budgets and spend: **Proactively intervene to avoid unnecessary cost within services, identify cost savings, escalate overspend to HoS and manage services costs in line with budget and quarterly reforecasts. Work with HoS to identify opportunities to bring in additional budget.
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