Medical Secretary GP Practice

Found in: Talent UK C2 - 2 weeks ago


Cambridgeshire, United Kingdom St George's Medical Centre Full time

Job summary

We currently have a small team of four part-time secretaries, with this post becoming the fifth.

Our secretarial team are busy, but very highly thought of by the rest of the team.

The position would suit a Medical Secretary who has experience working in a GP Practice.

Main duties of the job

The secretarial team lead the e-RS (Choose and Book) referrals work, manage the incoming paper and digital correspondence from hospitals and specialists, and write outgoing letters and referrals for our GPs and clinicians.

Audio- and copy- typing, NHS email and SystmOne clinical system are used daily.

There is frequent telephone contact with patients and specialist hospital departments to answer queries, and update referral status.

As well as medical secretary work, the role involves managing post, filing notes, photocopying, ordering and monitoring stationary stocks and supplies.

About us

StGeorges is a successful and thriving medium-sized rural Practice with over 12,000 patients, based in a modern purpose-built building. We are rated as Good withOutstanding features by CQC and rated 5-stars by our patients on NHS Choices.We are committed to excellent patient care, family-friendly working, and staffdevelopment.

Weare an accredited GP-training Practice, and encouraging learning anddevelopment for all our staff is part of our ethos.

Wehave a strong clinical team of five Practice Nurses, five Nurse Prescribers,and seven GPs, all supported by experienced Healthcare Assistants,administrators, dispensary and management teams.

Weare committed to values of being safe, kind and excellent, and have a cultureof supporting family-friendly working, and encouraging staff development.

Job description

Job responsibilities

Key responsibilities include:

lead the e-RS (Choose and Book) referrals.

Manage the incoming paper and digital correspondence from hospitals and specialists.

Audio- and copy- typing, NHS email and SystmOne clinical system to write outgoing letters and referrals for our GPs and clinicians.

Telephone contact with patients and specialist hospital departments to answer queries, and update referral status.

Managing post incoming and outgoing paper post.

Supporting queries from the Practice team, working closely with GPs.

Filing and retrieving medical notes.

Photocopying.

Ordering and monitoring stationary stocks and supplies.

Person Specification

Qualifications

Essential

Good basic level of education with minimum grade C in GSCE maths and English.

Desirable

Further administration qualifications such as audio-typing, medical terminology, or other Medical Secretary qualifications.

Experience

Essential

Previous administration or secretarial experience in an NHS setting. Excellent telephone manner. Excellent IT skills (particularly email and Word) Excellent customer service and patient-focus. Excellent interpersonal skills with team colleagues and other professionals. Excellent personal organisation and time-management skills.

Desirable

Recent experience working as secretary in a GP Practice. Experience using SystmOne clinical system. Experience using e-Referral System.

Additional criteria

Essential

Polite and confident. Motivated and diligent. High levels of integrity. Sensitive and empathetic. Ability to work under pressure. Willingness to work flexibly at times to support colleagues. Satisfactory DBS check. Satisfactory employment references.

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