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Night Guest Service Manager

3 months ago

StocktononTees, United Kingdom Aimbridge Hospitality Full time

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include

  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks – Allowing you to take time off for key life events
  • Volunteer days – Up to two days per year to support a charity of your choice
  • Free car parking, eap programme, uniform

A day in the life of…

As Night Manager, you will be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure a minimum of 2 security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. You will also, recruit, train and develop the Night team to ensure we provide an exceptional guest experience.

Based in the Hampton by Hilton Stockton branch you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock. 

What do we need from you?

To be successful in this role, the ideal candidate will should have previous hotel experience as well as experience leading a team. You should also be abe to display proficient

IT skills.