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Receptionist

2 months ago

Leek, United Kingdom Park Medical Centre Full time

Job summary

Park Medical Centre would like to appoint a receptionist to join our friendly team. We are looking for part time receptionist, for hours pw.

This position will be 8:00am to 6:00pm on a Friday.

We offer an attractive package including NHS pension, and holiday entitlement in line with Agenda for Change.

Main duties of the job

Greet and direct patients including booking in patients (if they are unable to use the automated system) and effectively deal with queries from patients and external companies/providers.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone act as a focal point of communication between patients, doctors and other medical and clerical staff.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Covering for colleagues when on holiday or off sick.

To attend staff and team meetings as necessary.

To provide reception cover for extended hours opening as requested.

About us

Park Medical Centre has 11800 patients and is part of the Leek and Biddulph PCN. We are a training practice and have close links with Keele School of Medicine in both a training and research aspect.

We are innovative and forward thinking and our multi skilled team work together to deliver exceptional care.

Job description

Job responsibilities

JOB RESPONSIBILITIES

Ensure an effective and efficient reception service is providedto patients and any other visitors to the Practice

Deal with all general enquiries, explain procedures and make newand follow-up appointments or direct to online triage.

Ensure patients are kept informed of any likely delays.

Explain Practice arrangements and formal requirements to newpatients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery.

Process repeat prescription requests om accordance with practice protocol. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Register new patients ensuring all forms are completed. Enter patient information on to the computer as required. Premises:

o Open up premises at the start of the day whenfirst to arrive, de-activate alarm and make all necessary preparations toreceive patients.

o When last to leave at the end of the day,ensure the building is totally secured, internal lights are off, check phones areoff and the alarm activated when other employees are not available.

Undertake any other additional duties appropriate to the post as requested by the Partners or Management Team. Ensure that the practice complaints and comments procedures are followed and that all patients comments are registered and dealt with appropriately and inform the management team. Support with the quality and outcome framework (QOF), flu clinics and enhanced service targets as and when requested.

TRAINING AND PERSONAL DEVELOPMENT

Trainingrequirements will be monitored by a one, three and six monthly reviewinitially, followed by a yearly appraisal with the Reception Supervisor.

Personaldevelopment will be encouraged and supported by the Practice in line withservice needs.

On-goingday to day administration support from the Reception Supervisor and reception team.

Ifit is necessary to expand the role to include additional responsibilities,further training will be considered;

Developand maintain a Personal Learning Plan within an appraisal programme

Quality:

Thereceptionist will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources A dress code is in place. The practice provides a staff uniform and name badge which must be worn at all times.

ORGANISATIONAL

Support effective communication channels between the whole team. To work according to Clinical Governance policy To contribute to risk assessment and Significant Event Audit To work within infection control policies and procedures

MISSION, VALUES AND STRATEGIC DIRECTION

To promote at all times, the Practices mission, values and understand the strategic direction of business plans. Ensure that patient centred care and safety is central to the culture, philosophy and organisation of the practice.

HEALTHAND SAFETY

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Practice Health & SafetyPolicy, to include:

Comply with the practices health and safety policy, in particular by following agreed safe working procedures and report incidents using the practice incident reporting system Awareness of national standard in infection control and health and safety Maintain clean working environment Ensure safe management of sharps, storage and disposal in accordance with local policy Ensure correct waste disposal for handling, segregation and container use Ensuring the correct use personal protective equipment (PPE) personally and of others to ensure high standards of infection control are maintained Identify any work areas of improvement in relation to infection control and health and safety, report and correction of remedial action where required. Ensure hand hygiene standards for self and others are maintained Identify any risks involved in work activities and undertake procedures in a way that manages those risks Ensure up to date with statutory and mandatory training including health and safety and Infection control. Ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

EQUALITYAND DIVERSITY

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Enable others to promote equality and diversity in a non-discriminatory culture Act in a way that recognises the importance of peoples rights, and identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Respect patients privacy, dignity, needs and beliefs of patients, carers and colleagues Support and signpost people who need assistance in exercising their rights Act as a role model which is welcoming to and of the individual, non-judgemental and respectful Accept the rights of individuals to choose their care providers, participate in care and refuse care

CONFIDENTIALITY

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

COMMUNICATION

The post-holder should recognize the importance ofeffective communication within the team and will strive to:

Communicate effectively with other team members Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment Communicate with and support patients who are receiving bad news Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the practice environment and with external stakeholders Act as an advocate for patients and colleague Ensure awareness of sources of support and guidance ( PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate Person Specification

Experience

Desirable

Experience of working in a GP practice