Patient Pathway Support

2 weeks ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen within our Radiology Clinical Administration Team.

If you can demonstrate enthusiasm, reliability and a commitment to meeting our patients' expectations, then please submit your application for this role.

This is a Band 2 position working either four long days or five core days to include occasional weekend working.

Radiology is a fast based imaging department supporting both primary and secondary care with ongoing expansion of services.

Main duties of the job

You will be running our front line reception service across various clinical areas within the Radiology department at the Royal Berkshire Hospital.

You will also work within our Clinical Administration Team liaising directly with patients and scheduling their appointments across all modalities.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton.

With excellent leisure andshopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families,including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job description

Job responsibilities

To be responsible for delivering an effective and efficient support service to the Patient Pathway Co-ordinator Team to assist in the provision of quality patient care.

To undertake general administrative and reception duties to support the non-clinical elements of the entire patient pathway.

To maintain a welcoming and safe reception ensuring patients are registered correctly on EPR in compliance with Radiology IRMER Safe System of Work / Radiology Protocols.

To work under the guidance of the Radiology Patient Pathway Co-ordinator Team to ensure appointments are scheduled in accordance with Radiology booking procedures, clinical urgency and Trust waiting list policies and targets.

To work under the guidance of the Radiology Patient Pathway Co-ordinator Team to manage the cancellation and rebooking of clinics and appointments where patients fail to keep appointments or in the event of departmental changes.

To book interpreter services as required adhering to Trust Policies and Procedures.

To book transport services as required adhering to Trust Policies and Procedures.

To deal with enquiries from patients and colleagues in a professional and empathetic manner, with emphasis on customer care, whilst ensuring comprehensive information is captured. Where appropriate, refer calls to relevant clinical / senior staff.

To collect data to assist with audits of service provision as required.

To use the Radiology Information System (RIS), Electronic Patient Record (EPR) and other information systems and general PC software packages Microsoft Word, Excel, Outlook and Access.

To communicate any difficulties or problems affecting the department or the delivery of the service promptly to the Patient Pathway Manager / Patient Pathway Coordinator Team.

To participate in the Trust Appraisal Programme and works towards identified development needs and self-development. To include participation in mandatory training and annual updates.

To be responsible for maintaining personal development to ensure own skills and competencies meet the requirements of the role.

To demonstrate sound understanding of IR (ME) R 2000 and radiation protection issues as appropriate to job role.

To participate in departmental meetings and promote effective communication throughout the department.

To present a professional image at all times to ensure that good communication and customer service is maintained with all patients and colleagues.

To participate proactively in projects and service improvements as required.

To provide and receive sensitive information from patients and their representatives where empathic skills are required.

To maintain a clean and safe working environment through good housekeeping practices.

Any other duties that may be required from time to time in line with the job holders grade, experience and job title

Person Specification

Experience

Essential

Proven ability to organise and prioritise workload even under pressure IT literate

Desirable

Experience of healthcare administrative systems and processes Experience of working with medical terminology Experience of working with the general public

Professional Skills

Essential

Good communication skills Flexible and professional approach Can demonstrate initiative

Interpersonal Skills

Essential

Must be enthusiastic and a team player Able to keep calm at all times even under pressure Smart and professional appearance

Education / Qualifications & Training

Essential

NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent

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