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SC Cleared On-site 3rd/4th Line Engineer

5 months ago

Wolverhampton, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Purpose of the role

A highly important and dynamic role which provides direct support the British Armed Forces in preparing future system administrators and maintainers for live roles in operational theatres. The role is for an On-site engineer, a key role within the Deployed support organisation for DII(D) Training Infrastructure to the Military. This position as On-site engineer is a high profile and fulfilling role which requires close co-operation and interaction with the deployed communications staff of the British Armed Forces.
 

Must have SC or be willing to undergo SC process.

Primarily Deployed support is delivered remotely by several resolver groups from within DXC, they provide support in the following areas:
3rd & 4th line Support to Deployed Military Operations and exercises. 
Desktop, Infrastructure & Application hosting Support.
Server infrastructure support across all disciplines, Network & Security support.
The On-site engineers will act as a local level 2 & 3 Resolvers, for the DII(Land Deployed) training site infrastructure, directly resolving technical issues wherever possible or relaying them to dedicated 4th line support teams.

Must be a self-motivated and determined Knowledge of the operational environment in which DII is deployed. Ability to cope under pressure in a highly visible environment Flexible with work times, in order that any major problems are resolved as quickly as possible when the need arises Ability to work under their own initiative without constant guidance Ability to communicate effectively with both internal/external customers Willingness to learn and develop skills Have good attention to detail You will also be responsible for system maintenance and monitoring ensuring system availability and data integrity Looking for someone who will try resolving majority of tickets received rather than log & passing on. In depth working knowledge of Desktop Infrastructure & Application Support including: HP Radia software delivery tools. SQL Server Administration SharePoint Implementation and administration. Data centre Virtualisation, VMWare  Windows Active Directory, GPO's & DNS and Unix Server Infrastructure Management Networking : Extensive knowledge of network types (e.g. LAN, VLAN etc.) Microsoft exchange and LCS Messaging Support NetApps San Storage Management SCOM PowerShell - Scripting background an advantage but only needs the capability to understand scripts rather than be able to write them. skype for business MacAfee EPO Sanctuary/lumension HP Operations Orchestration (HP OO)

Desirable:

• Have previous Military/operational experience – not essential
• Large scale infrastructure support experience.
• Experience of supporting complex, distributed software 
• At least 2 years Systems Administration experience in a distributed environment
• MCSE qualified, or working towards this in a similar environment