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E Rostering Apprentice
4 months ago
Job summary
We have a fantastic opportunity for you to start your career in HR, more specifically Electronic Rostering This role is key to supporting our fantastic staff to enable them to deliver excellent patient care. It also means you will be part of a team helping to deliver important objectives in the new workforce plan.
You will learn how to utilise the Trust's E-Rostering system to analyse data. You will learn the excellent customer service and prioritisation skills needed to work in a varied and busy environment. You will have the opportunity to work closely with other corporate teams such as Human Resources, Payroll and Workforce.
The E-Roster Team is part of the Human Resources Department and provides a support function to the entire organisation for Medical and Agenda for Change rota's. This apprenticeship offers a unique and diverse opportunity to develop a full range of skills in this area, with a team that possess a wealth of knowledge, talent and expertise.
This Apprenticeship will be
Apprenticeship Standard - Customer Service Level 2
Provider - Wolverhampton College
Duration - 15 months
Main duties of the job
The successful applicant will be responsible for customer service duties, taking enquiries from managers and staff. Customer interactions will cover a wide range of situations including; face-to-face, telephone, video call and email. You will also play an important administrative role within the team, completing a variety of clerical tasks in a timely manner, in order to support the team.
As a Trust, we are fully committed to building careers for the local community and beyond. Our staff are continually developed and well supported, so they can grow and achieve whatever role they would like to accomplish. There is an absolute commitment to education and training at Royal Wolverhampton Trust (RWT), as this improves the knowledge and skillsets of our staff which then enhances our patient's experiences. We have a modern, purpose built education and development centre and a wide array of training courses that are available to all staff.
If you want to work in a fast-paced environment, are looking to develop your talents and can help to support an outstanding team to promote the trusts' visions of a safe and efficient workforce; then we are the team to join.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
Please note if youre shortlisted and have not achieved GCSE Maths or English (or equivalent) at minimum Grade C/ Grade 4, you will be required to attend an initial assessment prior to face-to-face interview. If you have stated that you have achieved the minimum requirement, you will be asked to show certificate proof of this at interview .
Person Specification
Qualifications
Essential
A good level of general education
Desirable
GCSE English and Maths (or equivalent) at grades 4 or above IT Qualification GCSE or equivalent
Skills & Experience
Essential
Some understanding of the apprenticeship role - Interest in IT/ Human Resources Competent computer user Competent to process basic clerical tasks accurately Ability to take instruction and apply in practice Being accurate and consistent and able to meet deadlines Appreciation of the importance of good customer service