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Ward Clerk

1 month ago

StocktononTees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a Ward Clerk/Receptionist to join a forward thinking team based within the Emergency Care Departments. Our aim is to provide high quality care to our patients and visitors with excellent patient experience outcomes.

Attention to detail, organisational skills with precise and clear communication skills are vital parts of this important role alongside good IT skills.

The role will support the directorate on a rota basis supporting cover 24 hours a day 7 days a week.

Full support and internal training will be offered to the successful candidate.

Main duties of the job

Administrative support to all ward/department staff, liaising with other departments within the Trust and outside the organisation.

This role is an integral part in the achievement of the Trust's strategic objectives.

The post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines, meeting the high demands of the post, and working to tight deadlines whilst remaining calm, flexible and organised.

About us

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and "Together we are North Tees & Hartlepool"

Job description

Job responsibilities

Undertake daily administrative and clerical duties specific to ward/departmental area (to be supplied by wards/departments) to support the provision of patient care on the ward, by taking direction from departmental managers/matron and nursing staff as appropriate to ensure patient safety and the security and confidentiality of all patient related information.

Dealing with queries from service users including General Practitioners, patients visitors and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.

Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality.

Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.

Person Specification

Qualifications

Essential

A-C in English and Maths at GCSE level

Desirable

ICT Qualification

Experience in customer service

Essential

Experience of customer service

Desirable

Experience of working in a clinical setting