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Senior Healthcare Support Worker

3 months ago

Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

An exciting opportunity has arisen to join our team of Senior Healthcare Support Workers in the Emergency Department at the Tunbridge WellsHospital site. We are looking for highly motivated and enthusiastic Clinical Support Workers to join our hardworking and dynamic team.

You will carry out duties working alongside Medical and Nursing staff to ensure a high quality of patient centred care is delivered.

Good communication skills towards patients and colleagues and the ability to organise allocated work is an essential component of this post. You will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients and relatives at all times, in accordance with Trust policies and procedures, referring issues to their Line Manager as appropriate.

The role will be within the Emergency Medicine Directorate located in Emergency Department (ED), at the Trust's Tunbridge Wells Hospital site, however there may be requirements to travel to the Maidstone site. The post-holders will be supported to achieve their competencies to fulfil the requirements of the role with the support of our Practice Development Nurse's team.

Applicants should have a Level 3 Health and Social Care qualification or equivalent

Main duties of the job

You will also have the support of a Practice Development Nurse who will support your development alongside your team leader and the senior nursing team. We aim to develop the successful applicant in their HCSW role and there is the option to apply for the Trainee Nursing Associate role once developed.

Youwill require a NVQ Level 3 qualification or equivalent. To work with us you will need to demonstrate a kind and compassionate attitude. You will be a highly motivated and enthusiastic individual with excellent communication skills. You will be passionate about your work and want to be part of a highly skilled multidisciplinary team delivering a high standard of care to patients in the emergency care setting. Flexibility and the ability to undertake shift work is essential.

About us

MTW is a large acute hospital trust in the south-east of provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Following your Corporate Induction you will be expected to attend the Trusts Clinical Induction Programme for Clinical Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead ifthis is going to be problematic: ),lasts for two weeks and will involve travelling tobothTrust sites.Theprogramme includes 2 supernumerary shiftsin the clinical area (an early and a late shift),all of the other days are classroom-based andrun from 9am to 5pm

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (

Interview Date: TBC

Person Specification

Qualifications

Essential

The Care Certificate. NVQ/QCF Diploma level 3 in Healthcare or successful completion of a level 3 Healthcare Support Worker apprenticeship. Functional skills English and maths level 2 or GCSE English and maths grades A*/9 - C/4.

Experience/Knowledge

Essential

Significant experience as a Healthcare Support Worker/Trainee in a care setting or acute hospital setting. Knowledge of the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers (2013). Knowledge of the common conditions/illnesses/complex needs of patients within the appropriate clinical specialty. Insight into role and responsibilities of post. Able to describe the importance of delivering high quality care to patients.

Desirable

Knowledge of current healthcare issues.

Skills

Essential

Able to communicate accurately and effectively with patients and colleagues, verbally and in writing. Can understand and communicate factual information accurately. Basic information and communications technology (ICT) skills. Basic keyboard skills Ability to prioritize workload with supervision Can demonstrate practical skills to others Able to deliver patient care under the indirect supervision of the Registered Nurse