Customer Scheduling Coordinator

2 months ago

Northampton, United Kingdom Ricoh Full time

What you will be doing

Responsible for the effective scheduling of technical resource across a designated customer base, for all activities including site surveys, project deployments and break fix, ensuring utilisation of Technician resource is maximised to achieve customer Service Level Agreements. To act as an escalation point to support delivery of service and team performance, ensuring escalation path is adhered to or additional support is sought when necessary. To provide accurate daily updates on customer management via web-based applications or email, to ensure that project teams and Service management have an up to date and accurate picture on resource and customer incidents. Liaise regularly with relevant Senior Management and/ or Service Delivery Manager to ensure they are aware of any customer escalations or issues, to allow proactive action to be taken when needed to ensure Service Level Agreements are not impact.  To provide reporting and management data on relevant customer accounts, both internally and externally, to update on service productivity, utilisation and other key performance indicators.

You will ideally have

Excellent written communication skills Excellent telephone manner Excellent customer service skills Experience of scheduling technical resource Experience of working with a scheduling system Knowledge of Service Advantage Products, Lockers etc Good knowledge of Microsoft Excel Experience of creating reports and developing processes to automate reporting Negotiation skills Problem solving skills

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

working in line with role requirements An Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme Opportunity to join a global company

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