Operations Manager

1 month ago

Birmingham, United Kingdom Barnt Green Surgery Full time

Job summary

An opportunity has arisen for an Operations Manager to join our teamhere in leafy Barnt Green. Our community sits in a semi-rural village, withineasy reach of Birmingham and is accessed by good train and motorwayconnections.

Youd be joining a motivated and supportive team of professionals leadby our 3 young GP Partners. The successful candidate would be enthusiastic anda good team player who wishes to deliver an excellent quality of care andcontribute to our wider teams progression. We have a strong team ethos andprioritise changes to improve the teams work-life balance.

Barnt Green Surgery is a small to medium sized surgery with a friendlyand loyal compliment of staff who work with our experienced and supportivemanagement and administrative team. We are a high achieving QOF practice andpride ourselves on a providing a high standard of clinical care which resultsin us being held in high regard by our patients.

Main duties of the job

To support the practice manager in all aspects of practicefunctionality, motivating and managing staff, optimising efficiency, andoverall performance, ensuring the practice achieves its long-term strategicobjectives in a safe and effective working environment.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patients services, premises and health and safety management.

Through innovative ways of working, support thepractice manager leading the team in promoting ED&I, SHEF, quality &continuous improvement, confidentiality, collaborative working, servicedelivery, learning and development and ensuring the practice complies with CQCregulations.

Retain a presence within the reception area to support line management of all reception staff, supporting staff development, providing guidance and direction.

Have direct oversight of the registration of patients and online access.

Actively encourage and promote the use of online services

Across the practice team oversee rotas, holidays and sickness cover to ensure full service is maintained whilst administering and maintaining an effective clinical appointment system.

Act as Fire Marshal and co-ordinate weekly fire alarm and emergency testing along with six monthly evacuation test.

Oversee private work requests

Oversee the management of the carers register and patient recalls.

Any other duties commensurate with the level of the post

For detailed list of responsibilites see job description

About us

The practice is situated in leafy Barnt Green. Our community sits in a semi-rural village, withineasy reach of Birmingham and is accessed by good train and motorwayconnections.

Barnt Green Surgery is asmall to medium sized surgery with a friendly and loyal compliment of staff whowork with our experienced and supportive management and administrative team. Our clinical team comprises of 3 partners, 2 salaried GP's, 2 Physician Associate's, 3 Nurses, 2 HCA's and phlebotomists.

The practice forms part of the Bromsgrove PCN and Hereford & Worcestershire ICS.

Job description

Job responsibilities

The following are the coreresponsibilities of the Operations Manager. There may be, on occasion, arequirement to carry out other tasks; this will be dependent upon factors suchas workload and staffing levels.

The Operations Manager is responsible for:

Supporting the practice manager in theday-to-day operations of the practice, ensuring staff achieve their primaryresponsibilities.

To facilitate effective communication betweenpatients, members of the primary care team and other associated heath careagencies

Providingleadership and guidance to all staff, ensuring that they always adhere topolicy and procedure.

Actas a role model to the whole team, supporting, motivating, and promoting goodstaff relations.

Retain a presence within thereception area to support line management of all reception staff, supportingstaff development, providing guidance and direction, ensuring staff are up todate with mandatory training and administrative tasks to support patientsatisfaction. You will also be expected to participate in some reception dutiesto provide a good role/lead model and allow on the job training.

Reviewingand regularly updating reception job descriptions and person specificationsensuring all staff are legally and gainfully employed to support an effectivestaff appraisal and development process including up to date training records.

Have direct oversight of theregistration of patients and online access.

Actively encouraging andpromoting the use of patient online services

Across thepractice team oversee team rotas, holiday, and sickness cover to ensure fullservice is maintained, whilst administering and maintain an effectiveappointment system for all services though clinical session management. Thiswill also include direct co-ordination ofsufficient cover for periods of leave and other staff absences within reception.

Act as buildingFire Marshall, ensuring evacuation lists are current and that the visitors logis used appropriately.

Co-ordinate weekly fire alarm& emergency lighting test and six-monthly evacuation test

Advise Practice manager ofinformation to maintain Locum manual and care navigation folder ensuring up todate information on practice & local procedures.

Overseeing private workrequests and ensuring timely notification of payments received.

Oversee the management of thecarers register.

Manage the recall of patientsfor areas such as but not limited to

Assist in the development,implementation and embed efficient processes and procedures to adhere to extantlegislation.

Maintaineffective patent feedback systems and share learning.

Assist inmaintaining the environment that supports a continuous improvement andinnovation ethos and ensures team members are facilitated to embrace change.

Be liaison for the practiceteam regarding all IT systems and be proactive in development of the practiceIT systems.

Support themonitoring and auditing of the progress of the QOF and Enhanced Services tomaximise income.

Maintaineffective patent feedback systems and share learning.

Implementingsystems to ensure compliance with CQC regulations and standards.

Evaluating,organising, and overseeing the team induction programme within the non-clinicalteams

Leadingthe management of the clinical system, always ensuring IT security and IGcompliance, and responding to and resolving all local IT issues

Updating and acting as the focal point for thepractice website and social media sites

Supporting the Practice Manager to guide staffand developing searches and audits on the clinical system.

Support Practice Manager in Reviewing andupdating clinical templates ensuring they relate to current practice.

Guiding the team to reach QOF targets(supported by the nursing and administrative leads)

Support the partners and teamwith any other duties required in Practice Managers Absence

Any other duties commensurate with the levelof the post.

Person Specification

Qualifications

Essential

Good standard of education with excellent literacy and numeracy skills Experience of working with the public Experience of working in a healthcare setting Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Ability to implement and embed policy and procedure Ability to motivate and train staff Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive, and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Always maintain confidentiality Full UK driving licence

Desirable

Educated to A-level/equivalent or higher with relevant experience Leadership and/or management qualification AMSPAR qualification Experience of managing multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects NHS/ Primary Care general practice experience Relevant health and safety experience Ability to recognise opportunities to enhance service delivery Excellent leadership skills Strategic thinker and negotiator EMIS/SystmOne/Vision user skills Proven problem solving and analytical skills

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