Operations Manager
4 weeks ago
The organisation provides safe, supportive housing solutions for refugees, individuals needing specialised care, and those struggling to find stable housing. Their team of professionals offers high-level care and support to help individuals overcome challenges and improve their lives.
Job Overview:
As the Operations Manager, you will play a pivotal role in ensuring the seamless functioning of our housing and social care facilities across Birmingham. You will oversee all operational aspects, including facility management, staff supervision, regulatory compliance, and resident satisfaction. Through strategic leadership, effective communication, and a strong commitment to quality and excellence, you will drive the delivery of exceptional services that meet the diverse needs of our residents and communities.
Key Responsibilities:
Strategic Management:
Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals.
Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.
Collaborate with other external agencies to develop lasting strategies for long-term growth and sustainability.
Operational Oversight:
Manage services across Birmingham, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are delivered to contract agreement.
Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.
Quality Assurance and Compliance:
Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.
Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.
Innovation and Improvement:
Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
Lead initiatives to integrate technology and best practices into operations, improving efficiency, effectiveness, and outcomes.
Stakeholder Engagement:
Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.
Financial Management:
Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.
Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organizational goals.
Staff Management and Development:
Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.
Organisational Excellence:
Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organizational excellence
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