Senior CRM Support Analyst

3 weeks ago

Reading, United Kingdom University of Reading Full time

The University of Reading is looking for a new member to join its CRM Team.
The role is to provide Support to the Dynamics 365 CRM Re-Implementation project, which is to implement an updated version of Dynamics 365 CRM to our user base. From helping to support the team in the delivery of Power Platform Apps and custom developments, to providing training and guiding users on how to use new features of it Dynamics 365 platform.

You will have that unique blend of skills that allow you to test, train and support our Dynamics 365 and Power Platform suite of applications. Working with both business users and our business partner to deliver a quality solution that meets the current and evolving needs of the University. A “can-do” way of thinking along with a customer focused approach to work is required.

The ideal candidate will have:

  • Demonstrative experience in providing application support to a large user base of Dynamics CRM users.
  • Excellent experience of administering Microsoft Dynamics 365, preferably in a cloud based environment
  • At least 2 years’ experience of working with Microsoft Dynamics 365 CE and The Power Platform in a support capacity
  • Knowledge and experience of working with Marketing applications that integrate with Dynamics 365
  • Experience of configuring and customising Dynamics 365 applications using Power Platform, including PowerApps, Power Automate, and Power BI.
  • Experience creating and maintaining comprehensive documentation for system configurations, customizations, and development processes.
  • Knowledge and experience of end to end testing and training end users
  • Experience creating dashboards and manipulating data
  • Experience of working in an Agile environment
  • Knowledge and experience of working for a Higher Education Institution.

The University of Reading is an exciting and vibrant place to work where there are opportunities to get involved with a wide variety of work, from corporate systems to high profile research groups and from the museums and archives to a working farm. The University offers a generous holiday allowance of 26 days and 6 days of extended closure around Christmas and Easter. There is a good pension scheme, onsite gym and childcare and a vibrant community offering the opportunity to get involved in a wide variety of interests.


Closing date: 20th September 2024

Interviews will be held: 10th & 11th October 2024


Contact details for advert

Contact Name: Heather Franks

Contact Job Title: Technical Product Manager - CRM

Contact Email address: heather.franks@reading.ac.uk

Alternative Contact Name: Mark Collett

Alternative Contact Job Title: Director of Application Development & Data Architecture

Alternative Contact Email address: m.l.collett@reading.ac.uk


By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants wishing to consider the SWR must ensure that they are able to meet the points requirement before applying. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.




  • Senior CRM Support Analyst

    4 weeks ago

    Reading, Reading, United Kingdom University of Reading Full time

    The University of Reading is looking for a new member to join its CRM Team.The role is to provide Support to the Dynamics 365 CRM Re-Implementation project, which is to implement an updated version of Dynamics 365 CRM to our user base. From helping to support the team in the delivery of Power Platform Apps and custom developments, to providing training and...

  • Senior CRM Support Analyst

    4 weeks ago

    Reading, United Kingdom University of Reading Full time

    The University of Reading is looking for a new member to join its CRM Team.The role is to provide Support to the Dynamics 365 CRM Re-Implementation project, which is to implement an updated version of Dynamics 365 CRM to our user base.  From helping to support the team in the delivery of Power Platform Apps and custom developments, to providing training and...

  • Local Government CRM Business Analyst

    5 days ago

    Reading, United Kingdom Salt Search Remote Work Freelance Full time

    Salt's Local Government client near Reading requires a CRM Business Analyst for a rolling contract. To be considered for this opportunity you must have a strong background in Local Government and your BA experience within CRM must be clearly demonstrated across your CV. Rate: £275 - £300 per day inside IR35 Location: Fully remote Duration: 3-month rolling...

  • Local Government CRM Business Analyst

    7 days ago

    Reading, United Kingdom Salt Full time

    Job Title: Local Government CRM Business Analyst - Rolling ContractAbout the Role:Salt's client in the Local Government sector requires a skilled CRM Business Analyst to join their team on a rolling contract basis. As a CRM Business Analyst, you will play a key role in analysing, designing, and optimising CRM systems to enhance council services.Key...

  • Local Government CRM Business Analyst

    6 days ago

    Reading, United Kingdom Salt Full time

    Job Title: Local Government CRM Business Analyst - Rolling ContractAbout the Role:Salt's client in the Local Government sector requires a skilled CRM Business Analyst to join their team on a rolling contract basis. As a CRM Business Analyst, you will play a key role in analysing, designing, and optimising CRM systems to enhance council services.Key...

  • Local Government CRM Business Analyst

    2 days ago

    Reading, Reading, United Kingdom Salt Search Full time

    Job Title: Local Government CRM Business AnalystJob Type: ContractLocation: RemoteDuration: 3-month rolling contractAbout the Role:We are seeking a highly skilled CRM Business Analyst to join our team at Salt Search. As a CRM Business Analyst, you will play a key role in analysing, designing, and optimising CRM systems to enhance council services.Key...

  • Local Government CRM Business Analyst

    2 days ago

    Reading, Reading, United Kingdom Salt Search Full time

    Job Title: Local Government CRM Business AnalystJob Type: ContractLocation: RemoteDuration: 3-month rolling contractAbout the Role:We are seeking a highly skilled CRM Business Analyst to join our team at Salt Search. As a CRM Business Analyst, you will play a key role in analysing, designing, and optimising CRM systems to enhance council services.Key...

  • CRM Support Specialist

    7 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    About the RoleCiphr is seeking an experienced CRM Support Engineer to join our team. As a CRM Support Engineer, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key ResponsibilitiesProvide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems and...

  • CRM Support Specialist

    7 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    Job OpportunityCiphr, a leading provider of integrated HR, payroll, learning, and recruitment solutions, is seeking an experienced CRM Support Specialist to join our team.About the RoleWe are looking for a skilled professional to provide technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems. The successful candidate will be...

  • CRM Support Specialist

    6 days ago

    Reading, Reading, United Kingdom CIPHR Full time

    About the RoleCiphr is seeking an experienced CRM Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key ResponsibilitiesTechnical Support: Provide first and second-line support for HubSpot, Microsoft Dynamics...

  • CRM Support Specialist

    7 days ago

    Reading, Reading, United Kingdom CIPHR Full time

    About the RoleCiphr is seeking an experienced CRM Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key ResponsibilitiesTechnical Support: Provide first and second-line support for HubSpot, Microsoft Dynamics...

  • CRM Support Specialist

    4 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    About the RoleCiphr is seeking an experienced CRM Support Engineer to join our team. As a CRM Support Engineer, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key ResponsibilitiesProvide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems and...

  • CRM Support Specialist

    4 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    About the RoleCiphr is seeking an experienced CRM Support Engineer to join our team. As a CRM Support Engineer, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key ResponsibilitiesProvide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems and...

  • CRM Support Specialist

    7 days ago

    Reading, Reading, United Kingdom CIPHR Full time

    About the RoleCiphr is seeking an experienced CRM Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key ResponsibilitiesTechnical Support: Provide first and second-line support for HubSpot, Microsoft Dynamics...

  • CRM Support Specialist

    6 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    About the Role:Ciphr is seeking an experienced CRM Support Engineer to join our team. As a CRM Support Engineer, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key Responsibilities:Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems...

  • CRM Support Specialist

    6 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    About the Role:Ciphr is seeking an experienced CRM Support Engineer to join our team. As a CRM Support Engineer, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key Responsibilities:Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems...

  • CRM Support Specialist

    2 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    About the Role:Ciphr is seeking an experienced CRM Support Engineer to join our team. As a CRM Support Engineer, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key Responsibilities:Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems...

  • CRM Support Specialist

    2 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    About the Role:Ciphr is seeking an experienced CRM Support Engineer to join our team. As a CRM Support Engineer, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.Key Responsibilities:Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems...

  • CRM Support Specialist

    5 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    Job OpportunityCiphr, a leading UK-based provider of integrated HR, payroll, learning, and recruitment solutions, is seeking an experienced CRM Support Specialist to join our team.About the RoleWe are looking for a skilled professional with expertise in HubSpot and Microsoft Dynamics CRM systems to provide technical support and expertise in the use of these...

  • CRM Support Specialist

    5 days ago

    Reading, Reading, United Kingdom Ciphr Full time

    Job OpportunityCiphr, a leading UK-based provider of integrated HR, payroll, learning, and recruitment solutions, is seeking an experienced CRM Support Specialist to join our team.About the RoleWe are looking for a skilled professional with expertise in HubSpot and Microsoft Dynamics CRM systems to provide technical support and expertise in the use of these...