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Staff Manager

2 months ago


Bridgend, United Kingdom First Bus Full time

Job Title: Staff Manager, Operating Company
Reports to: Operations Manager, Operating Company
Location: Bridgend


Basic Purpose of Role 

To support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework. 

Analyse and manage information, systems and data, in accordance with the systems matrices, to both retrospectively and proactively ensure continuous improvement of service performance.

Engage front line colleagues though effective communication, active listening and recognition

Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.


Key Accountabilities
• Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
• Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements 
• Manage driver performance and carry out job chats 
• Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture
• Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy
• Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records
• Work alongside service performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
• Improve operational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators
• Manage supervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues
• Liaise with external stakeholders and attend relevant meetings to improve service performance
• Local custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systems
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience 
• Deliver agreed performance improvement plans and operational costs within budget
• Comply with requisition to pay procedures and delegated authorities 
• Ensure an effective working relationship with recognised trade union representatives and officials
• Other duties commensurate with the role as may be deemed appropriate by the line manager

Role Profile (Skills, Experience and Qualifications required)
• Required behaviours, habits, skills and experience are outlined in the FirstGroup First Line Manager – Tier 1 Role Profile
• Performance indicators / KPIs are outlined in the FirstGroup First Line Manager – Tier 1 Role Profile

• Qualifications / Professional Membership: GCSE English language, GCSE Mathematics (mandatory); PCV licence and ILM Level 2 'Leadership & Management' (desirable)


Company Responsibilities 
• Adhere to all FirstGroup and First Bus policies and procedures
• Undertake any training and development activities at the request of the line managerHealth, Safety and Environmental Responsibilities 
• Champion behavioural change through BeSafe, ensuring that you and your team have positively reinforced safety conversations
• At all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
• Ensure that risk assessments are carried out for areas and activities under the role holder's control, that appropriate control measures are implemented and the recommendations are communicated to all of those who may be at risk
• Report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
• Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership
• Support the Company's environmental campaigns and be aware of FirstGroup annual environmental targets

Rewards & Benefits

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass Cycle to work scheme 25 days' holiday + bank holidays Pension scheme and chance to buy discounted First Group shares Enhanced maternity / paternity pay Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.