Receptionist

1 month ago

Maidstone, United Kingdom Headcorn Surgery Full time

Job summary

We have a position for a part time receptionist to work at our busy practice located in the village of Headcorn as follow

Tuesday 1pm - Thursday 1pm - Friday 8am -

Main duties of the job

To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

You will be part of a supportive, friendly team and will need excellent customer services skills and telephone manner. You must be flexible and adaptable and able to cover for sickness/annual leave. We use EMIS web clinical system, experience would be an advantage but not essential as full training will be given.

Salary is £ per hour on satisfactory completion of probationary period. If you are a patient of the practice and are appointed tothe position you will be required to register with another practice.

You will be included in the NHS Pension scheme. DBS check will be required. We are an equal opportunities employer.

Job description

Job responsibilities

Job Responsibilities

Premises

Opening of premises, restoring telephones, answer phones, computers, etc, checking that the premises are in order. Ensure that all necessary preparations are made to receive patients.

Ensuring that consulting rooms are fully stocked and equipped.

Ensuring that consulting rooms are ventilated, etc, waiting room is left tidy, reception is tidy and messages left to enable a smooth hand over to other staff.

Secure premises at the end of surgery, checking that windows are closed, etc, and security alarm set so that the premises are totally secure.

Reception:

Greeting patients upon arrival, dealing with all queries, requests, booking appointments and all queries that arise.

Taking down accurately all telephone requests for home visits, patients wishing to speak to a doctor, nurse, etc. and relaying in a timely, accurate manner.

Enter patient information on to the computer as required.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Other delegated duties

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties to enable the practice to meet any requirements of a changing NHS.

Person Specification

Qualifications

Essential

Educated to GCSE Level or equivalent

Specific Skills

Essential

Awareness of Health & Safety legislation in the workplace. Good communication skills, with experience of dealing tactfully with people at all levels. Good organisational skills with the ability to prioritise tasks. Ability to work independently. Good time management

Experience

Essential

Previous experience of dealing with confidential information Experience of working in a busy environment

Desirable

Previous receptionist experience Experience of working in a GP practice

Information Technology

Essential

Proficient knowledge of MS Office

Desirable

Knowledge of call handling software Knowledge of EMIS patient database

How to apply

Essential

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