Head Receptionist

We are a small friendly dental team in the heart of Maidstone town centre seeking a highly organised and experienced Head Receptionist to join our dental practice. The position is open to full or part time hours.

The Head Receptionist will be responsible for overseeing the daily operations of the clinic, ensuring efficient and effective management of resources, helping develop and grow the practice and providing exceptional customer service to patients. This is a key leadership role that requires concise leadership skills, supervisory experience, and a background in the dental sector

**Responsibilities**:
As the Head Receptionist, you will play a crucial role in overseeing the day-to-day operations of the clinic, ensuring smooth workflow, and providing exceptional customer service. If you have a passion for care and possess good management skills, we would love to hear from you.

**Duties**:

- Working alongside our receptionist, supporting reception in a client-facing role.
- Registration with the GDC is desirable but not essential
- Have some knowledge of CQC compliance is desirable but not essential
- Have previous experience of working in a dental environment
- Supervise and provide guidance to staff members, ensuring efficient workflow and adherence to protocols
- Develop and implement policies and procedures to maintain high-quality patient care and client satisfaction
- Oversee inventory management, including ordering supplies and monitoring stock levels
- Managing staff rotas and annual leave of staff
- Liaising with the principal dentist about the day to day running of the practice
- Coordinate scheduling of appointments, surgeries, and other procedures
- Handle client inquiries and resolve any issues or concerns in a professional manner
- Proven experience in supervising and leading a team effectively
- Excellent communication skills, both verbal and written
- Excellent IT skills
- Knowledge of the software SOE is desirable but training can be given.

HOURLY RATE: £14 - £16 per hour depending on experience and skill set.

**If you are looking for an exciting opportunity to contribute to the success of a thriving dental practice, please submit your CV along with a cover letter detailing your relevant experience.**

**Job Types**: Full-time, Part-time

Pay: £13.00-£15.00 per hour

Expected hours: 21 - 37 per week

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Dental receptionist: 1 year (required)

Work Location: In person