Customer Service Manager

3 weeks ago


Belfast, United Kingdom TransLink Full time
To manage the daily activities of the Customer Service functions of the Ticketing Systems Department including the management of all relevant staff therein. Essential Criteria ¿ Educated to A Level standard or higher and 2 years¿ relevant experience.¿ Experience supervising staff¿ Experience in writing procedural documentation for staff on how to use databases and equipment Desirable Criteria ¿ Experience in liaising with third party suppliers.¿ Experience in drafting guidance notes and training staff Please Note: This role will close at 12 noon on the specified date. Please save a copy of the Job Description before the closing date. Translink is committed to equality of opportunity. In this instance applications from women would be particularly welcome. We want to provide an environment to attract, retain and motivate the best. NB: Previous applicants who have applied for this role in the past 6 months and were unsuccessful should not reapply

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