GP Receptionist

3 weeks ago

Pudsey, United Kingdom Clinicare Health Support Services Ltd Full time

Job summary

Working within the Robin Lane Health & Wellbeing Centre reception team, the post-holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare professional and service, whilst handling any complex queries and challenging situations in a professional manner, ensuring any issues are resolved where possible, at the first point of contact. Assist both clinical and admin colleagues with the smooth running of the reception area and surgery building.

The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

This job description is subject to a flexibility clause and may change according to business requirements.

Please note working hours will be Monday - Friday and will consist of 8:00am starts and 6:30pm finishes.

Part time hours need to be 25 hours per week minimum.

This advert may close early should the right candidate be found.

Main duties of the job

To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively.

Book appointments for patients and cancel appointments where needed. Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services. Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate. Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template. Initiating contact with and responding to requests from patients, other team members and associated healthcare providers.

About us

We are a forward-thinking organisation, operating in a extreamly fast-paced environment.

You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

We work collaboratively with our GP practices to offer better services and improve access for our patients.

Job description

Job responsibilities

Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested.

Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.

Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.

Processing e-consults via system one and triaging the patient accordingly using signposting where necessary. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised

Informing patients of test results and following up with instructions from clinicians.

Keeping the reception area and notice boards clean, tidy and up to date.

Taking payments for private documents from patients and providing receipts

Support all clinical staff with general tasks as required.

Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required. Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required. To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service. Attend and positively contribute to team meetings. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. Be familiar with and adhere to the practice safeguarding policies, procedures and guidance for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, protocols and guidance. All employees should undertake mandatory safeguarding children, adults, and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy. Treat all patients fairly and with respect. Provide cover across all sites as required.

This is not an exhaustive list, and it is expected that this role will develop as the business grows.

Person Specification

Experience

Essential

Excellent Customer Service experience Computer literate in Word and Outlook Good Listening skills and attention to detail and accuracy Professional verbal and written communication skills are essential Excellent command of spoken and written English Able to demonstrate flexibility and adaptability in a changing environment Able to work constructively with internal and external parties to resolve issues Ability to work under pressure while maintaining a positive professional attitude Ability to work as part of the team Able to multi-task

Desirable

Knowledge of medical terminology

  • Medical Receptionist

    2 weeks ago

    Pudsey, United Kingdom West Leeds Family Practice Full time

    **Job summary** We are looking to recruit a Medical Receptionist to work across our busy 3 surgeries. **Main duties of the job** Dealing with patients on arrival at the Practice in a polite and friendly manner. You will be required to deal with incoming calls and outbound calls to the patients and from the patients. Arranging appointments, processing...

  • Permanent Position

    3 weeks ago

    Pudsey, United Kingdom Hillfoot Surgery Full time

    Job description **Hillfoot Surgery** **Permanent - Medical Receptionist - Part Time Position 20 hrs per week** Job overview We are looking for an enthusiastic and motivated individual with a willingness to learn new skills. **Flexibility to cover shifts across the week is essential** - this role will require you to work every Monday and Friday. The...

  • Medical Receptionist

    4 weeks ago

    Pudsey, United Kingdom West Leeds Family Practice Full time

    **Job summary** We are looking to recruit a Medical Receptionist to work across our busy 3 surgeries, but the main base will be at Glenlea Surgery, 703 Leeds & Bradford Road Stanningley **Main duties of the job** Dealing with patients on arrival at the Practice in a polite and friendly manner. You will be required to deal with incoming calls and outbound...

  • Permanent Position

    3 weeks ago

    Pudsey, United Kingdom Hillfoot Surgery Full time

    Job description **Hillfoot Surgery** **Permanent - Medical Receptionist - Part Time Position 20 hrs per week** Job overview We are looking for an enthusiastic and motivated individual with a willingness to learn new skills. **Flexibility to cover shifts across the week is essential** between the hours of 0750am to 630pm. Main duties of the job You will...

  • Gp Receptionist

    5 days ago

    Pudsey, Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...

  • Medical Receptionist

    5 days ago

    Pudsey, Leeds, United Kingdom West Leeds Family Practice Full time

    Job summaryWe are looking to recruit a Medical Receptionist to work across our busy 3 surgeries.Main duties of the jobDealing with patients on arrival at the Practice in a polite and friendly manner.You will be required to deal with incoming calls and outbound calls to the patients and from the patients. Arranging appointments, processing prescriptions and...

  • Gp Receptionist

    5 days ago

    Pudsey, Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...

  • Gp Receptionist

    2 weeks ago

    Pudsey, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...

  • Gp Receptionist/care Navigator

    2 weeks ago

    Pudsey, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Robin Lane Health & Wellbeing Centre, Pudsey, Leeds, reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most...

  • Gp Receptionist

    3 weeks ago

    Pudsey, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...

  • Gp Receptionist/care Navigator Ls28

    2 weeks ago

    Pudsey, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Robin Lane Health & Wellbeing Centre (Pudsey) reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate...

  • Gp Receptionist/care Navigator Ls28

    5 days ago

    Pudsey, Leeds, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Robin Lane Health & Wellbeing Centre reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare...