Gp Receptionist/care Navigator Ls28

5 months ago

Pudsey, United Kingdom Clinicare Health Support Services LTD Full time

Working within the Robin Lane Health & Wellbeing Centre (Pudsey) reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare professional and service, whilst handling any complex queries and challenging situations in a professional manner, ensuring any issues are resolved where possible, at the first point of contact. Assist both clinical and admin colleagues with the smooth running of the reception area and surgery building.

Please note working hours will be between 7:15am - 6:30pm

Part time hours need to be 25 hours per week minimum.

Remuneration: £11.44 per hour, with view to increase following successful completion of a 6-month probationary period.
- The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

**MAIN DUTIES AND RESPONSIBILITIES**
- To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively.
- Book appointments for patients and cancel appointments where needed.
- Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services.
- Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate.
- Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare providers.
- Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested.
- Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.
- Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.
- Processing e-consults via system one and triaging the patient accordingly using signposting where necessary.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised
- Informing patients of test results and following up with instructions from clinicians.
- Keeping the reception area and notice boards clean, tidy and up to date.
- Taking payments for private documents from patients and providing receipts
- Support all clinical staff with general tasks as required.
- Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required.
- Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required.
- To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.
- Attend and positively contribute to team meetings.
- Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards.
- Treat all patients fairly and with respect.
- Provide cover across all sites as required

This is not an exhaustive list, and it is expected that this role will develop as the business grows.

**PERSONAL SPECIFICATION**
- Excellent Customer Service experience
- Computer literate in Word and Outlook
- Good Listening skills and attention to detail and accuracy
- Professional verbal and written communication skills are essential
- Excellent command of spoken and written English
- Able to demonstrate flexibility and adaptability in a changing environment
- Able to work constructively with internal and external parties to resolve issues
- Ability to work under pressure while maintaining a positive professional attitude
- Ability to work as part of the team
- Able to multi-task
- Knowledge of medical terminology (desirable)

**Job Types**: Full-time, Part-time

Pay: £11.44 per hour

Schedule:

- Monday to Friday

**Job Types**: Full-time, Part-time

Pay: £11.44 per hour

Expected hours: 25 - 37.5 per week

**Benefits**:

- Company

  • Gp Receptionist/care Navigator Ls28

    5 months ago

    Pudsey, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Robin Lane Health & Wellbeing Centre reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare...

  • Gp Receptionist

    5 months ago

    Pudsey, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...

  • Gp Receptionist

    5 months ago

    Pudsey, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...

  • Community Care Assistants

    5 months ago

    Pudsey, United Kingdom Ethicare Full time

    **Community Care Assistants Wanted - Pudsey, LS28.** - **Are you looking for a flexible job in Community Care?**: - **Do you live in Pudsey - LS28?**: - **We have full time & part time hours available to suit!**: - **£11.32 per hour (public transport). (raising to £11.44 from 1/4/24)** Ethicare are a specialist home care provider, designed to provide...

  • Gp Receptionist/care Navigator

    5 months ago

    Pudsey, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Robin Lane Health & Wellbeing Centre, Pudsey, Leeds, reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most...

  • Community Care Assistants

    5 months ago

    Pudsey, United Kingdom Ethicare Full time

    **Community Care Assistants Wanted - Pudsey, LS28.** - **Are you looking for a flexible job in Community Care?**: - **Do you live in Pudsey - LS28?**: - **We have full time & part time hours available to suit!**: - **£11.32 per hour (public transport). (raising to £11.44 from 1/4/24)** Ethicare are a specialist home care provider, designed to provide...

  • Community Care Workers

    5 months ago

    Pudsey, United Kingdom Ethicare Full time

    **Community Care Assistants Wanted - Pudsey, LS28.** - **Are you looking for a flexible job in Community Care?**: - **Do you live in Pudsey - LS28?**: - **We have full time & part time hours available to suit!**: - **£12.00 per hour (+ mileage for drivers)** Ethicare are a specialist home care provider, designed to provide care in the comfort of our...

  • Community Care Workers

    5 months ago

    Pudsey, United Kingdom Ethicare Full time

    **Community Care Assistants Wanted - Pudsey, LS28.** - **Are you looking for a flexible job in Community Care?**: - **Do you live in Pudsey - LS28?**: - **We have full time & part time hours available to suit!**: - **£12.00 per hour (+ mileage for drivers)** Ethicare are a specialist home care provider, designed to provide care in the comfort of our...

  • Care Assistant for a Teenage Girl in Ls28

    5 months ago

    Pudsey, United Kingdom UKCIL Full time

    **Care Assistant for a teenage girl in LS28 - £11.30 per hour full time**: Hi I am Milly and I am 17. My biggest love is all animals, I absolutely love them. I have 2 dogs which I love walking. I like being out of the house it helps me. I like: drives, shopping, walking and visiting places. I have had an eating disorder since I was 13 and been in and out of...

  • Receptionist

    5 months ago

    Pudsey, United Kingdom The Lawrence Clinic Full time

    Experienced Receptionist £11.50 an hour + benefits dependent on experience Permanent, Part-time - 30 hours a week plus occasional Saturdays Office based - Pudsey, LS28 **Benefits**: - Company events - Company pension - Employee discount - On-site parking THE LAWRENCE CLINIC is an established medical Centre, we pride ourselves on the best patient care...

  • Care Assistant

    4 weeks ago

    Pudsey, United Kingdom Be Caring Full time

    Role Requirements: Drivers onlyFull-time positionFemale applicants only Be a Life-Changing Day-Maker  Our Mission “Is to be care-giving day-makers, hope-builders, smile-givers, life-changers, community-warriors with the will to make a difference.” Join our dedicated community team and help us to enrich the lives of...

  • Care Assistant

    5 months ago

    Pudsey, United Kingdom Hutton Manor Care Home Full time

    **Job description** **Home Name: Hutton Manor Care Home** **Location: Pudsey, LS28 7UB** **Contract Type: Permanent, Nights** **Job Title: Care Assistant** **About the company**: Our homes provide a range of care and support services for our residents, some of whom live with dementia. Care Assistant duties to include but not limited to: - To assist in...

  • Care Assistant

    5 months ago

    Pudsey, United Kingdom Hutton Manor Care Home Full time

    **Home Name: Hutton Manor Care Home** **Location: Pudsey, LS28 7UB** **Contract Type: Permanent, Days** **Job Title: Care Assistant** **About the company**: Our homes provide a range of care and support services for our residents, some of whom live with dementia. Care Assistant duties to include but not limited to: - To assist in the provision of care...

  • Senior Care Assistant

    5 months ago

    Pudsey, United Kingdom St Marys Group Full time

    **Home Name: Hutton Manor** **Location: Pudsey, LS28 7UB** **Contract Type: Permanent** **About the company**: Our homes provide a range of care and support services for our residents, some of whom live with dementia. Senior Carer Duties to include but not limited to. - Keeping accurate care and medical records - Instilling a positive work environment -...

  • Senior Care Assistant

    5 months ago

    Pudsey, United Kingdom St Marys Group Full time

    **Home Name: Hutton Manor** **Location: Pudsey, LS28 7UB** **Contract Type: Permanent, Nights, Full Time and every other weekend** **Job Title: Senior Care Assistant** **About the company**: Our homes provide a range of care and support services for our residents, some of whom live with dementia. Senior Carer Duties to include but not limited to. -...

  • Senior Care Assistant

    5 months ago

    Pudsey, United Kingdom St Marys Group Full time

    **Home Name: Hutton Manor** **Location: Pudsey, LS28 7UB** **Contract Type: Permanent, Nights** **Job Title: Senior Care Assistant** **About the company**: Our homes provide a range of care and support services for our residents, some of whom live with dementia. Senior Carer Duties to include but not limited to. - Keeping accurate care and medical...

  • Senior Care Assistant

    5 months ago

    Pudsey, United Kingdom St Marys Group Full time

    **Home Name: Hutton Manor** **Location: Pudsey, LS28 7UB** **Contract Type: Permanent, Days, Full Time and every other weekend** **Job Title: Senior Care Assistant** **About the company**: Our homes provide a range of care and support services for our residents, some of whom live with dementia. Senior Carer Duties to include but not limited to. -...

  • Care Assistant

    5 months ago

    Pudsey, United Kingdom St Marys Group Full time

    **Home Name: Hutton Manor Care Home** **Location: Pudsey, LS28 7UB** **Contract Type: Permanent, Days** **Job Title: Care Assistant** **About the company**: Our homes provide a range of care and support services for our residents, some of whom live with dementia. Care Assistant duties to include but not limited to: - To assist in the provision of care...

  • Care Assistant

    5 months ago

    Pudsey, United Kingdom Quality Care Services Full time

    **Reference**: REF714Z **Location**: Pudsey **Salary**: £11.30 per hour plus 25p mileage **Comfort Call Limited**: **Pudsey**: **Company Description**:** Location**:Pudsey LS28 **Pay Rate**:£11.30 per hour plus 25p mileage **Shifts available**:Various shifts available **Access to vehicle required due to geographical nature of role** **What we...

  • Care Assistant

    5 months ago

    Pudsey, United Kingdom Quality Care Services Full time

    **Reference**: REF714Z **Location**: Pudsey **Salary**: £11.30 per hour + 25p Mileage - Guaranteed Hour Contract **Comfort Call Limited**: **Pudsey**: **Company Description**:** Location**:Pudsey LS28 **Pay Rate**:£11.30 per hour plus 25p Mileage **Shifts available**:Various shifts available **Access to vehicle required due to geographical nature of...