Business Support Administrator

1 month ago

Bristol, United Kingdom Hatched Talent Full time

Jobdescription

Business Support /Administrator(FullTime)

Hatched Talent Solutionsis the TalentPartner for MJP Electrical ServicesLtd. The team we are building a uniqueelectrical company known for responsive communication, highworkmanship standards, and reliable service. With ambitious growthplans, we aim to establish ourselves as the go-to electricians inthe Bristol, Bath,Gloucester andSouth Wales region while maintaining our reputation forexcellence.

Your part in ourvision

You'll be anintegral part of the business. Without you and your skills, it'simpossible to run the company successfully. Asthe BusinessSupport /Administrator,you're speaking to customers and shaping their perceptions of thebusiness. With your friendliness,proactivity andefficiency we can make sure that MJP is the go-to electricalcompany in the region.

Responsibilitiesinclude

Communicating withcustomers

  • Answeringincoming telephone calls in a timely, politemanner
  • Advisingcustomers of our range of services that best match theirneeds
  • Makingoutbound calls to customers for feedback at the end of aproject
  • Promptlyresponding toenquiries received by email and throughCheck-a-trade
  • Keepthe customer informedabout the statusof theirjob

Schedulingjobs

  • Accuratelylogging all new enquiries and service requests in the companysystems
  • Scheduling newjobs immediately in a suitable time slot for theengineers
  • Preparingand managing the weeklyengineeringschedule
  • Building agood rapport with the engineers in thefield.

BusinessAdministration

  • KPI- Data entry
  • Fileorganisation
  • Formfilling

Professionalism

  • Workingclosely with the engineers and the officeteam.
  • Have a strongunderstanding of the services we offer and a good generalknowledge
  • Speakingto customers in a friendly and informativeway
  • Reporting to theOperations Manager, Sales Manager andDirectors
  • Escalatefeedback from any unsatisfied customers to the OperationsManager
  • Attendingregular performancemeetings

Experienceand QualificationsRequired:

  • 5years ofAdministrationand Customer Service experience(required)
  • Experienceworking in a fast-pacedenvironment
  • OfficeManagement / Lead(Ideal)
  • Schedulingexperience in a similarrole
  • Expert usingMicrosoft Office applications such as Word andExcel
  • Fluent inEnglish

PersonalAttributes:

  • Self-motivatorused to workingindependently and managingyour day to daywork
  • Systematicapproach to dailytasks
  • Highlyorganised
  • Using owninitiative
  • Continuousimprovementmindset
  • Passionateabout customercare
  • Resilient andable to work underpressure
  • Friendlyand outgoing
  • Abilityto approach work with a positiveattitude
  • Excellentverbal and written communicationskills
  • The ability tobecome an expert in our in-house computer system and the servicesweoffer
  • FullUK drivinglicence

WhatWe can Offer inReturn:

  • Opportunitiesto develop your career and branch out into other areas of thebusiness that interestyou
  • Teamfun days and eveningsout
  • Pensionscheme

JobTypes: Full-time,Permanent

From 26,000.00per year

20 days'holiday plus bank holidays prorota

Office Hours:Monday - Friday 8am-5pm (will move toHybrid)

Benefits:

  • Pensionscheme
  • Gymmembership
  • Privatemedicalinsurance

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