Care Navigation Center Team Leader
3 weeks ago
PRIMARY DUTIES AND RESPONSIBILITIES:
Assigns tasks to team members/associatesCommunicates clear instructions to associatesManage daily operations and workflowDefine and sets team goalsContributes data and feedback for scorecardsCreate an inspiring environment for the teamServes as primary contact for care associates for intake, inbound/outbound calls.Provides customer support by phone, fax, or email, to internal and external customers.Provides backup support for incoming calls from all lines of business for Community Hospice and Palliative Care.Develops strategies that associates can use to better reach project goalsEnsures associates deliver high level of customer service and maximizing productivity.Coordinates the initiation of Hospice services with peers in the Admissions Team, as well as Physicians, Community Agencies, Assisted Living Facilities, Long Term Care Facilities and hospitals, in addition to patients/families/caregivers.Provides excellent customer service and maintains an amicable and professional working relationship with Community Hospice’s referral sources and partners. Inputs data into the Electronic Medical Record (EMR) and relays available referral information to appropriate personnel.Takes ownership of work on all referrals and follows up on pending referrals to ensure speed to care.Provides Explanation of Services to patients and families either over the phone or face to face. Audits referrals and records for accuracy and in a timeliness.Maintains a high level of confidentiality of all patient data as outlined in the Health Insurance Portability and Accountability Act (HIPAA).Adheres to the Confidentiality and Non-Competition Agreement signed upon employment and change of status at Community Hospice.Meets the standards of the job, such as productivity, accuracy, quality standards, adherence to schedule, and average handle time.Ability to work overtime as needed.Performs all other duties as assigned.QUALIFICATIONS:
REQUIRED LICENSES/CERTIFICATIONS:
N/AEDUCATION/EXPERIENCE:
Any combination of education and/or experience that would provide the required skill and knowledge for successful performance would be acceptable.
Typical qualifications would be equivalent to:
Minimum requirement of a high school diploma;Medical degree certificate, example CNA, Medical Coding, etc. or AA degree or higher preferred.KNOWLEDGE/SKILLS/ABILITIES:
5+ years customer service experience.5+ years in a call center environment.Experience in a health care environment.Intermediate computer skills, intermediate typing, and data entry.Excellent written and verbal communication skills.Excellent time management and organizational skills.Demonstrates effective people skills and sensitivities when dealing with others.-
Care Navigation Center Specialist
1 week ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:1. Demonstrates a positive can do attitude at all times.2. Provides customer support by phone, fax, or email, to internal and external customers.3. Serves as primary contact for inbound/outbound customer service.4. Provides backup support for incoming calls from all lines of business for Community Hospice and Palliative...
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Documentation Specialist
7 days ago
Hadlow, Kent, United Kingdom Community Hospice & Palliative Care Full timeJacksonville, FL 32257Care Navigation Center (CNC) Documentation Specialist organizes, communicates and documents information related to the hospice certifications according to state and federal regulations.-Obtain attending/referring MD and CHNE MD signatures on hospice certifications within 2 days of admission. This may require travel to the physicians'...
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Documentation Specialist
2 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timeJacksonville, FL 32257Care Navigation Center (CNC) Documentation Specialist organizes, communicates and documents information related to the hospice certifications according to state and federal regulations.-Obtain attending/referring MD and CHNE MD signatures on hospice certifications within 2 days of admission. This may require travel to the physicians'...
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Registered Nurse – Flex Team/Admissions
2 months ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:• Promotes Community Hospice as the preferred provider of hospice care in our service area with ability to “sell” the benefits of hospice care, resolving patient/family objections.• Provides information about Community Hospice services and philosophy to patients, caregivers, physicians, LTC administrators and directors of...
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Registered Nurse – Flex Team/Admissions
3 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:• Promotes Community Hospice as the preferred provider of hospice care in our service area with ability to “sell” the benefits of hospice care, resolving patient/family objections.• Provides information about Community Hospice services and philosophy to patients, caregivers, physicians, LTC administrators and directors of...
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Registered Nurse – Flex Team/Admissions
1 week ago
Hadlow, Kent, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities: Promotes Community Hospice as the preferred provider of hospice care in our service area with ability to "sell" the benefits of hospice care, resolving patient/family objections. Provides information about Community Hospice services and philosophy to patients, caregivers, physicians, LTC administrators and directors of nursing, and...
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Animal Care Assistant
1 week ago
Hadlow, United Kingdom North Kent College Full timeJob reference REQ000583 Date posted 18/06/2024 Application closing date 01/07/2024 Location Hadlow Salary £11.44 Per Hour Contractual hours 0 Basis Job category/type Casual (Support Staff) Animal Care Assistant (Casual) - Sept 2022.pdf Job description **Animal Care Assistant (Casual)** **Where you’ll work**:This role is based at the...
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Animal Care Assistant
4 weeks ago
Hadlow, United Kingdom North Kent College Full timeJob reference REQ000451 Date posted 05/05/2023 Application closing date 16/05/2023 Location Hadlow Salary Age Related National Minimum Wage Contractual hours 0 Basis Zero Hour Job category/type Casual (Support Staff) Job description **Animal Care Assistant (Casual)** **Where you’ll work**:This role is based at the College’s Hadlow...
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RN Baylor PRN
2 months ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:Weekend coverage:Performs skilled nursing activities such as:Completes assessment of patient for effective symptom management.Incorporates nursing skills, communication skills, and emotional intelligence skills to effectively assess problems/needs.Perform treatments and interventions in accordance with the plan of care and...
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RN Baylor PRN
7 days ago
Hadlow, Kent, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:Weekend coverage:Performs skilled nursing activities such as:Completes assessment of patient for effective symptom management.Incorporates nursing skills, communication skills, and emotional intelligence skills to effectively assess problems/needs.Perform treatments and interventions in accordance with the plan of care and...
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RN Baylor PRN
3 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:Weekend coverage:Performs skilled nursing activities such as:Completes assessment of patient for effective symptom management.Incorporates nursing skills, communication skills, and emotional intelligence skills to effectively assess problems/needs.Perform treatments and interventions in accordance with the plan of care and...
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Registered Nurse – Weekend
7 days ago
Hadlow, Kent, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:Weekend coverage:Performs skilled nursing activities such as:Completes assessment of patient for effective symptom management.Incorporates nursing skills, communication skills, and emotional intelligence skills to effectively assess problems/needs.Perform treatments and interventions in accordance with the plan of care and...
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Registered Nurse – Weekend
3 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:Weekend coverage:Performs skilled nursing activities such as:Completes assessment of patient for effective symptom management.Incorporates nursing skills, communication skills, and emotional intelligence skills to effectively assess problems/needs.Perform treatments and interventions in accordance with the plan of care and...
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Social Worker
4 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:In unpredictable and/or unknown environments assesses patient/family needs regarding psychosocial history including assessing emotional factors related to terminal illness, psychosocial needs, including risk factors such as mental health, suicidal and homicidal ideation, substance abuse, bereavement risk, and offers recommendations...
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RN Home Admissions
4 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:Promotes Community Hospice as the preferred provider of hospice care in our service area.Ability to “sell” the benefits of hospice care and resolve patient/family objections.Provides information about Community Hospice services and philosophy to patients, caregivers, physicians, and other community referral sources.Ability to...
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RN Home Admissions
3 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:Promotes Community Hospice as the preferred provider of hospice care in our service area.Ability to “sell” the benefits of hospice care and resolve patient/family objections.Provides information about Community Hospice services and philosophy to patients, caregivers, physicians, and other community referral sources.Ability to...
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RN Triage Runner
3 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:Performs skilled nursing activities such as:Actively receive and process incoming calls for all lines of business.Incorporates nursing skills, communication skills, and emotional intelligence to effectively assess problems/needs.Completes telephonic or virtual assessment of patient for effective symptom management.Collaborate with...
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RN Triage Telephone
2 weeks ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities: This is not a remote positionPerforms skilled nursing activities such as:Actively receive and process incoming calls for all lines of business.Incorporates nursing skills, communication skills, and emotional intelligence to effectively assess problems/needs.Completes telephonic or virtual assessment of patient for effective symptom...
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RN Triage Runner
1 week ago
Hadlow, Kent, United Kingdom Community Hospice & Palliative Care Full timeJob Title: Registered Nurse at Community HospiceCompany: Healthcare ServicesPrimary Responsibilities:Actively receive and process incoming calls for all lines of business.Incorporates nursing skills, communication skills, and emotional intelligence to effectively assess problems/needs.Completes telephonic or virtual assessment of patient for effective...
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Administrative Assistant
2 days ago
Hadlow, United Kingdom Community Hospice & Palliative Care Full timePrimary Responsibilities:1. Communicate (written and oral) information between Medical Services Providers, operations staff, and other departments. 2. Arrange department functions, travel arrangements, accommodations, registrations, etc. 3. Assist with the coordination of meetings through taking minutes, drafting agendas, ordering meals, copying meeting...