IT Service Delivery Manager

3 weeks ago

Central London, United Kingdom Circle Health Group Full time

Applicants should meet the following criteria:

Significant (7+ years); experience supporting a medium/large organisation (~£500M+ annual revenue, 6,000+ end-users, 40+ sites, 4000+ support calls per month). Relevant ITIL qualifications (foundation, Practitioner & Intermediate). Strong (5+ years) knowledge and experience of IT Service or Service Delivery Management. Strong (5+ years) practical working experience of the implementation and management of ITIL processes and frameworks. Strong (5+ years) experience of ITSM tools. Good (3+ years) level of IT technical knowledge (architecture, infrastructure, EUC etc.). Good (3+ years) experience of managing stakeholders, vendors, 3rd parties and managed service providers.

Duties of this role include:

The IT Service Delivery Manager is responsible for ensuring the effective delivery of IT services to colleagues, stakeholders, and patients. They play a crucial role in maintaining high service levels, guiding service teams, and optimizing processes. To act as a principal contact and link between business and IT service delivery, streamlining the organisation's processes to ensure all departments work together to deliver seamless IT service. Understand the health, performance and availability of the services that you are responsible for and drive continuous service improvement. Be responsible for service changes, service introduction, optimising delivery of these to reduce service interruption. Build and maintain strong relationships with colleagues and stakeholders, understanding needs and aligning service delivery accordingly. Collaborate and influence colleagues to ensure delivery and adoption of effective Service Delivery processes. Collaborate with external vendors and suppliers to ensure seamless service delivery. Support the delivery of major IT projects and change programmes.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

25 days holiday per year + bank holidays, increasing to 30 days with service Private Pension Scheme Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions Friends & Family Hospital Discounts Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay Non-contributory life insurance Staff engagement hub with access to discounts and extensive rewards and voluntary benefits Access to resources, tools and services to support your wellbeing Employee recognition programmes Industry leading training and development opportunities

…and much more

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group is proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.

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