Systems Analyst

Job summary

An exciting opportunity has arisen for an experienced and enthusiastic person to join the Hywel Dda Out of Hours (OOH) Service as a Systems Analyst. This post will support the OOH Service in the management of systems and processes, which includes data management. This self-motivated individual will ensure service data is used to support the delivery of quality patient care across the Hywel Dda Health Board and will be key to the information gathering and presentation to direct future developments.

Consideration will be given to a combination of office based/home working.

Main duties of the job

Oversee the maintenance and development of the ICT systems and software used in the operation of the Out of Hours service throughout the Health Board and WAST/111 service.

Support the performance of systems and the use of applications by documenting changes and adopting appropriate operational policies and procedures.

Review and implement the impact of changes in policies relating to service delivery. The post holder is required to support, communicate compliance, and would participate in supporting implementation with the senior Management Team.

Carry out other administrative duties as required including shift allocation, to ensure the smooth operation of the Out of Hours service.

Be responsible for managing and prioritising your own workload in order to meet strict deadlines. To work autonomously within the scope of the Job Description. Works independently and is managed rather than supervised.

Makes proposals on Information Management and Technology systems (IM&T). Reports on, implements and advises on procedures for the use of IT systems, , Adastra/Power BI or any other IT system as per service needs. Develops SOPs for Operational staff to provide educational information to support service delivery.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

47 general practices (6 of which are managed practices), 45 dental practices (including 4 orthodontic), 96 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 03/07/2024

Person Specification

Qualifications and Knowledge

Essential

Degree or equivalent experience Must possess a through understanding of the role and its purpose within the organisation

Desirable

NHS or other MDT service experience

Experience

Essential

Extensive experience of working with database systems. Demonstrate experience of processing of data. Knowledge and understanding of Out of Hours and Primary Care

Desirable

Understanding of ESR (Electronic Staff Record) Project Management Knowledge and understanding of the wider NHS environment

Language Skills

Desirable

Welsh Speaker (Level 1)

Other

Essential

Able to travel between bases and other locations within the area covered by the Health Board Able to work hours flexibly

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