Team Leader

3 months ago

Grimsby, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

Job summary

Patient flow is one of the cornerstones of the Trust commitment to our patients. Effective administration provides the ability to ensure the patient is the focus of the activity and ensures a successful and valuable journey from referral to discharge for all patients.

Main duties of the job

The patient services team provides a varied support to the clinical Divisions in the form of a validation service ensuring routine and ad hoc validation is completed, a service of registering referrals as soon as they are received into the Trust, a service of ensuring expedited patients are managed appropriately, carry out clinical audio typing and supports the Trust in implementation of new patient administration systems and processes. The patient services team is also responsible for ensuring a robust training package is in place for all new and existing administrative staff within the central and specialty admin teams.

This role will work in conjunction with the central and specialty administration team leaders to ensure all elements of this role are managed and prioritised to suit the needs of the patient and the service.

Due to the patient services team being a new department to the Trust, the roles and work pattern within this job description may change in the future as the role and team develops.

About us

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £ billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

Essential

oRSA III typing or equivalent administration experience oNVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience oGCSE or equivalent in English and Maths, grades A-C

Desirable

oEducated to A-level oComputer Literacy Course ECDL

Occupational Experience

Essential

oData quality management oExperience of using full range of IT/Patient data systems/Microsoft office

Desirable

oTraining, coaching and mentoring skills oSupervisory experience of administrative staff

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